Unified Communications Featured Article

Mitel Makes Major Splash in Cloud Communications Market Share Figures

September 29, 2015

So what is there to say about a company that has, for the fourth consecutive quarter, managed to bring in more new cloud communications users than any other in the field, and even most recently managed to beat its closest competitor fully two-fold? Quite a bit, especially given that that company managed to post several more major milestone points alongside that one. The company in question is Mitel, and for anyone who's ever doubted this company, there's quite a bit of news afoot to change some minds thanks to a recent study from the Synergy Research Group.

Not only did the company manage to post the results noted previously, but it's also increased its second quarter market share in terms of both subscriber seats and overall enterprise cloud communications. It even led in terms of revenue generated from that second quarter. At last report, fully 1.6 million users worldwide turn to Mitel for cloud communications operations, and recently, Gartner even posted Mitel to a significant honor, giving it a Leader ranking in its Magic Quadrant study for the unified communications (UC) field.

The latest reports suggest that Mitel currently holds nearly one in four subscriber seats in the market, about 24 percent of the total, and has pushed its enterprise cloud communications figures to 36 percent. Able to offer tools for all the major kinds of deployment—public or private or even a hybrid of the two—Mitel can offer users a range of services from voice and video communication to collaboration services.

Synergy Research Group's founder and chief analyst, Jeremy Duke, offered up some comment around the study's results, saying “With Mitel's large installed base of private cloud telephony users and its growing UCaaS subscriber base, we see again Mitel as a standout leader in cloud business communications. Through Mitel's innovation of being the first to market with a fully virtualized PBX, they continue to capitalize on the growing market acceptance of UC cloud deployments for both public and private clouds.”

Indeed, Mitel is a name to reckon with in the fields of UC and unified communications-as-a-service (UCaaS), a fact demonstrated clearly by the numbers Synergy Research Group coaxed out of the market. But beyond the numbers, what it looks like is not just a clear demand for Mitel product, but also a clear demand for UC product. With so many different uses for such product, like using it to keep in touch with an increasingly mobile workforce or even as a potential replacement method for at least some forms of business travel, the idea of UC tools gaining ground isn't out of line. The focus on Mitel might seem a little odd, but Mitel has a line of product often considered of high quality, so that may account for that.

Still, the UC market on the whole seems to be doing quite well, and on several fronts, Mitel is leading the way. It may have a bit of a fight on its hands to hold that ground in the face of the competition, but good quality product and industry name recognition for having a quality product should give it quite an edge in studies to come.

During next week’s ITEXPO conference and networking event in Anaheim, Calif. the topic of cloud communications and cloud networking will be discussed during numerous sessions featuring executives from Microsoft, Nokia, Dialogic and more.

Edited by Stefania Viscusi