Unified Communications Featured Article

PanTerra Networks Enhances its UC Solution for Small and Mid-Sized Enterprise

July 06, 2010

PanTerra Networks a provider of cloud-based Unified Communications solutions announced that it has introduced enhanced service features which will be suitable for legal, healthcare, financial and accounting firms. PanTerra solutions match the needs of small and mid-sized enterprises.

Readable Voicemail that was added recently to the WorldSmart UC package translates voicemail into text as required for readable and searchable review when voice playback is not needed. Text transcribed voicemails need less storage and are also entirely searchable.
Company sources added that the call recording and account codes included in all WorldSmart packages are capable of providing powerful tracking and quality measurement tools for legal, financial, accounting and healthcare companies. Also call recordings converted to text provide additional compliance and quality control besides delivering simpler search and review of past activities.
WorldSmart's optional archiving and compliance features offer augmented protection for important business transactions besides meeting legal discovery requirements. The features are also compliant with regulations including FINRA, SEC and SRO and FRCP by ensuring that all messages are captured and fully searchable at all times.
In a release PanTerra Networks President and CEO Arthur Chang said, "We believe the inclusion of these critical features and service offerings will further strengthen the attraction of WorldSmart in the vertical business segments such as accounting, financial, legal, and healthcare which we have already seen great adoption. Additionally, other transaction sensitive organizations and markets can benefit as well."
PanTerra Networks solutions are preferred by small and medium sized businesses for all their cloud-based unified communications Software-as-a-Service or SaaS solutions. PanTerra's WorldSmart provides unified communication for voice, fax, chat, and email with presence. These can be used for several business applications including call centers, multisite, remote employees, high touch operations, and other fast growing companies.

Shamila Janakiraman is a contributing editor for unified communications. To read more of Shamila's articles, please visit her columnist page.

Edited by Alice Straight

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