Unified Communications Featured Article

Outsourcery Delivers Unified Communications to Australian Utilities Company

June 15, 2010

Unified communications is known to deliver several benefits and a utilities company in Australia recently declared how they utilized UC to enhance its services and cut the expenditure.
Outsourcery, a provider of mobile-centric Unified Communications (UC) and hosted IT solutions to small and medium-sized enterprises in the United Kingdom helped South East Water to this end.

South East Water is a huge company that took advantage of unified communications and hosted IT to help their customers work in smarter, more effective ways. They believe that companies of all sizes should be able to enjoy the benefits of the latest communications and hosted IT.
Marcus Darbyshire, the chief information officer at South East Water, who supplies 565 million litres of drinking water from their water treatment works along more than 14,000 kilometres of water mains to their customers' taps, explained the firm's use of the most recent technology all throughout their operations in an interview.
Darbyshire said that the productivity has increased at the organizations, while at the same time saving approximately $200,000 as a result of putting the unified communications into operation.
One specific area where the significance of the service was emphasized is in the call centre of the company.
The company really needed to present an already high performing call centre with more advanced call centre technology and carry on improving that service. Darbyshire noted that they can now make use of the unified communications features like click to call and pop-ups 'toasts' when new customers are calling and voicemail send from co-workers by the use of the email system.
In related news AT&T signed Shell as UC customer last month.

Anuradha Shukla is a contributing editor for unified communications. To read more of Anuradha's article, please visit her columnist page.

Edited by Alice Straight

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