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Unified Communications Magazine's Product of the Year Award Goes to Broadview's Nationwide OfficeSuite

May 05, 2010

Broadview has recently come under the lime light by bagging the "2009 Product of the Year" award from Unified Communications magazine for its Nationwide OfficeSuite. The award came as a recognition for Broadview's ground-breaking advancements to UC technologies.

Broadview Networks is a network-based business communications provider. Broadview provides the total solution for business communications to its nationwide customers. Its suit of solutions cover the areas such as local and long distance voice communications, premises-based and patented hosted VoIP systems, data services encompassing VPN- and MPLS-enabled applications, traditional telephone hardware, high-speed Internet services, a full suite of managed services, and a range of professional services. The Broadview customers enjoy a range of top grade customer service including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.

In a statement announcing the winners, TMC chief executive officer Rich Tehrani said, "Winners of the Product of the Year Awards have demonstrated to the editors of Unified Communications that their products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

Broadview Networks launched OfficeSuite as a regional service in 2005 and now has more than 40,000 stations. In 2009, Broadview expanded the footprint to service companies nationwide.

OfficeSuite provides businesses with everything an organization needs to communicate over the phone and online, and that is without any capital investment.

It includes a complete "cloud-based" hosted phone system including phones, over 40 calling features, a simple-to-use web portal to manage the system, and a robust calling plan that is shared among users at a given site.

It also allows businesses easily add Broadview's Frontlin MPLS service to securely connect locations together in a fully meshed data network.

Ken Shulman, chief technology officer for Broadview Networks said, "Since the initial launch of OfficeSuite, we have continued to develop the service and the platform to better meet our customers' evolving needs. Last year we delivered major enhancements including nationwide availability, our USB Phone to help companies with mobility and disaster recovery, and several end-user enhancements that make employees more productive. Many exciting new features and capabilities are in development for release later this year and beyond. That persistence is reflected in this award and in the size and the loyalty of our OfficeSuite customer base."

It will be relevant to mention here that Broadview Networks recently acquired the intellectual property of Natural Convergence Inc., including the source code for the OfficeSuite platform. "Owning the underlying source code for OfficeSuite allows us to respond directly to customers' needs. Now, when we identify a customer enhancement we can deliver it quickly and efficiently. We no longer have to wait in line with other service providers competing for the same third-party development resources," Shulman observed.

Madhubanti Rudra is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Alice Straight

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