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Alteva, Microsoft, BroadSoft Announce True Hosted Unified Communications Solutions

April 26, 2010

Alteva, a Philadelphia-based a unified communication solution provider, announced a partnership with Microsoft and BroadSoft to provide a true hosted unified communications solution to small business firms. 

According to company officials, Alteva solutions interconnect its hosted voice and messaging services with Microsoft Communication Services product suite, including Microsoft Exchange, Share Point and Office Communication Server for its small business and enterprise customers.

Microsoft has also partnered with Comcast and Go Daddy, among others, to provide more productive communications, to improve employee productivity and increase office efficiency.  Alteva, among them, is one of the only hosted voice service providers, to offer the complete suite of Microsoft Communication Services, with integrated voice services, the company said.

William Bumbernick, CEO, Alteva, said, "By allowing for more fluid and direct collaboration between employees with one another, suppliers, partners and clients, a unified communications solutions helps business of any size to streamline communications."

The collaboration helps reduce costs and minimize delays to assure faster interaction with anyone important to the organization, even if they are not physically at the same location, Bumbernick added.  "By working together with an innovative company like Microsoft, we are now able to provide a proven and reliable, fully integrated communications solution."

According to Louis Hayner, chief sales officer, Alteva, the company is offering "true" UC solutions. Though other companies claims to offer UC, but in actually they are only referring to basic Voice over Internet Protocol or "VoIP" features such as voice mail massages as a wav file in user's email. 

Hayner further said Alteva UC product with full suite of Microsoft Communication products integrated with VoIP phone service allows for a truly cloud based UC environment where basic business-based technology like voice is combined with office communication such as instant messenger, video conferencing, desktop sharing, telepresence, and more.

Nemertes Research's recent report titled "Managed and Hosted Unified Communications" predicts the adoption of managed communications services will continue to increase across the board in 2010. 

The report states that "We expect the use of managed services for other UC applications to double or even triple by 2011 similar to what we saw with managed VoIP over the last couple of years." 

According to Nemertes Research, a key driver toward managed services is the increased adoption of complex unified communication and collaboration applications. It also said the increasingly virtual workforce has led to growth in adoption in applications such as VoiP, unified messaging, video conferencing, and document sharing. 

Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.

Edited by Marisa Torrieri

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