Unified Communications Featured Article

Smoothstone and Logista Deliver Cloud-Based Unified IP Communications to HORNE

April 19, 2010

Smoothstone, a provider of cloud-based enterprise unified communications applications, announced partnership with Logista, a provider of technology management services, to offer unified Internet Protocol communications for HORNE, an accounting and business advisory firm.

The service meets the system upgrade requirements of HORNE's three-year-old call management network, according to Dave Bufkin, director of IT for HORNE.

HORNE found its IT resources exhausted from constantly juggling complex infrastructure and communications issues, resulting in challenges that distracted them from delivering on their core competencies, according to the company.

"We wanted a more reliable communications solution, but needed someone else to manage it," Bufkin added.

Logista has been HORNE's long-time technology partner. Both companies found Smoothstone's service as the best approach to solve the issue.

"The key challenge was to identify a solution that would enable HORNE to maintain as much of their current Cisco investment as possible," Cary Bush, Logista's sales director of Voice Services, said.

The purpose in the hosted and managed service design was to provide an additional level of real-time support to the IT staff, as well as to provide a better business continuity application, since many of their sites lie in hurricane-threatened areas, according to company officials. 

"Smoothstone was best suited to meet all the needs of our client," Bush said.

Logista and Smoothstone worked together to design a managed, Cisco-based network infrastructure that delivered greater control to HORNE while mitigating the IT resources required to support the infrastructure.

With the new solution, HORNE was able to take full advantage of the benefits of working over IP, such as fully managed Voice over Internet Protocol or "VoIP" to the desktop, intelligent call routing, a hosted contact center and advanced, unified threat management, company officials said.

The solution was also integrated across HORNE's MPLS network infrastructure and backed by Smoothstone's 24/7 Network Operations Center or "NOC." The team's Cisco-certified engineers now act as an extension to HORNE's existing IT staff, allowing them to focus more on core business initiatives and worry less about problems with their communications network, the company said.

 "When Logista presented the HORNE situation to us, we knew instantly that we could help," James Whitemore, Smoothstone's chief marketing officer, said. "Working with Logista, we were able to deliver a suite of cloud-based unified IP communications, alleviating many of HORNE's current infrastructure burdens and allowing them to scale their network in the future."

Earlier in April, Smoothstone announced their Disaster Recovery and Survivability or "DRS" service to enable Cisco unified communications products to survive disasters and weird weather conditions. Read the full report here.

Rajani Baburajan is a contributing editor for unified communications. To read more of Rajani's articles, please visit her columnist page.

Edited by Erin Harrison

Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...