Unified Communications Featured Article

ACT Conferencing Enhances Online Management Offering With Upgraded Self-Service Options

March 16, 2010

ACT Conferencing has enhanced its online management offering with new and upgraded self-service options. A number of ACT services are now accessible online to extend higher conferencing efficiency to clients.

The new service offering from ACT enables clients to order reservationless audio conferencing and web collaboration services online. New customers will be able to select unlimited monthly or per minute subscription plans that best suit their unique conferencing needs online. In addition, all ACT customers will be able to pay and manage their bills online.
ACT also enables customers to manage their services online. For example, Conference Director is a web-based tool that works with ACT Elite Audio Conferencing and allows a host to manage attended calls online. Conference Director enables the host to monitor participants as they join the conference, view participant information, change the order of participants during a question and answer session, and chat online with a co-presenter or the operator to manage time-sensitive conference details. ACT also offers this level of real-time control for reservationless ReadyConnect web and audio calls with Web Conference Control.
ACT also offers ReadyConnect customers the ability to create and manage their reservationless audio accounts securely online with iPortal. ReadyConnect customers will use iPortal to arrange new accounts and customize features for each call by selecting options such as recording, roll-call, self-mute or presentation mode. Moreover, ReadyConnect customers will also be able to launch ReadyConnect Web Meeting to share documents, presentations, web pages and applications online in real-time. It will also be possible for ReadyConnect customers to print a “wallet card” with account details, launch Web Conference Control and print a confirmation for themselves or participants with dial-in information. In addition, an account holder will be able to view a list of his/her in-country and toll-free access telephone numbers.
According to Mark Kelly, chief operating officer, ACT Conferencing, the new and enhanced online services are a direct result of ACT collaborating with customers and delivering the services they have requested to do their jobs more efficiently. As ACT’s conferencing services are designed to be easy to access and use, the improved self-service options will make it easier for customers to collaborate when they need to and however they need to, regardless of time or location.
ACT has also launched a Time Zone Conversion Tool. This tool makes it easier to schedule meetings, especially global calls. Customers will be able to select the location of each participant to quickly and easily determine when work hours coincide.

Calvin Azuri is a contributing editor for unified communications. To read more of Calvin’s articles, please visit his columnist page.

Edited by Patrick Barnard

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