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Avaya Helps CSC Expand UC Portfolio

February 18, 2010

CSC, a provider of technology-enabled solutions and services, has reportedly expanded its unified communications portfolio with new communications-enabled applications (CEA) and services based on the Avaya Agile Communications Environment (ACE).

CSC's Unified Communications and Collaboration services now feature a suite of both ready-to-use communications-enabled applications and customizable application integration solutions.

Companies can make use of the CEA offerings to take their existing business processes, streamline operations, bridge them with communications functions and start realizing payback on their investment in months, rather than years.

The Avaya Agile Communication Environment (ACE) extends Avaya Aura with a rich applications services framework, allowing organizations to add communications enablement to business applications and processes. ACE is an open software platform for building communications enabled applications in a rich multi-vendor environment using Web Services and standards-based Service Oriented Architecture (SOA) interfaces.

ACE offers packaged applications and toolkit capabilities that improve efficiency, productivity and customer satisfaction and will help enterprises like CSC to extend unified communications to business applications and enable new ways of doing business, by exposing key communications capabilities. These capabilities can be easily and rapidly integrated into business applications and processes.

Some of the benefits that CSC will get enjoy by deploying ACE are improved business agility, accuracy and speed, which leads to increased revenue opportunities, lower CAPEX & OPEX, and higher productivity.

In a release, Jason Cory, CSC vice president, said Avaya's technology was critical in helping them create a solution for complex, multi-vendor environments that need to enable collaboration between geographically diverse mobile workers, executives, customers and suppliers.

Officials with Avaya have stated that CSC is deeply integrated into many of its customers' organizations, running entire IT departments and handling systems integration. The company understands how to get the most value out of the infrastructure platforms and processes.

CSC's expertise combined with Avaya's enterprise communications technology makes a truly compelling solution. CSC's incorporation of Avaya ACE into their CEA practice will greatly simplify both the business case and the technical aspects of CEA client engagements.

Nathesh is a contributing editor for unified communications. To read more of Nathesh's articles, please visit his columnist page.

Edited by Patrick Barnard

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