Unified Communications Featured Article

Bank of Beijing Deploys Altigen UC Customer Services Solution

February 09, 2010

Bank of Beijing Co Ltd has deployed an AltiGen software based call center and VoIP solution as part of its customer service solution.

Altigen officials said that the Chinese commercial bank, which was established in 1996, implemented the company’s IP-based distributed call center platform for their banking service hotline in 2007. 

The company officials said that in 2009 the bank completed a second system expansion of their call center, integrating the AltiGen IP-based call center system. 

AltiGen Communications, Inc. is a provider of 100 percent Microsoft-based VoIP business phone systems and Unified Communications solutions. 

Having more than 10,000 customers around the world, AltiGen solutions are designed for reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform.

Back in January, AltiGen announced that China UnionPay Co., Ltd. has deployed an AltiGen software-based call center and VoIP solution as part of its customer service solution that is being implemented into numerous banks all across China.

Established in March 2002, China UnionPay is a bankcard association established under the approval of the State Council and the People’s Bank of China.  

China UnionPay is the only national payment network in China with more than one billion cards issued on its network.  

In the fast growing and increasingly competitive credit card market, customer service is of paramount importance to financial institutions.  To address this critical requirement, UnionPay turned to AltiGen to deliver a Unified Communications approach to customer service.

CUP Data and AltiGen have co-developed an integrated customer service system that has been deployed by numerous banks and credit unions throughout China.  

The AltiGen call center system provides customers with both automated voice services and human agent services to achieve the most beneficial and cost effective service for each caller.  

The AltiGen solution also fulfills the requirements of branch offices and departments to carry out crucial business tasks such as customer surveys, publicity, customer care services, channel management, and support management.

Anil Sharma is a contributing editor for unified communications. To read more of Anil’s articles, please visit his columnist page.

Edited by Kelly McGuire

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