Unified Communications Featured Article

AT&T in Quadrant for UC as a Service, North America" Report

February 02, 2010

Gartner, an analyst firm, has reportedly positioned AT&T in the Challengers Quadrant in its “Magic Quadrant for Unified Communications as a Service, North America,” report.

In a press release, officials with AT&T said that the company was evaluated based on its completeness of vision and ability to execute in Gartner’s Dec. 9, 2009 report by Daniel O'Connell, Bern Elliott.
According to Gartner, the Magic Quadrant is a graphical representation of a marketplace for a specific time period. This research tool actually represents Gartner's analysis of how certain vendor measures against criteria for that marketplace, as defined by the research firm.
Many Unified Communications, or “UC,” deployments until now have been premises-based solutions. With the dawn of cloud computing as well as new business models, service providers are now able to offer UC technology as a service, popularly called as Unified communications as a service, or “UCaaS,” said Gartner officials.
In general, UCaaS is a cloud-based delivery of integrated communications capabilities across voice, messaging, conferencing and presence. This technology can be used as an alternative to premises-based UC platforms, in order to enhance productivity, processes, and workflow.
According to AT&T officials, its UC portfolio encompasses a broad set of UC applications and technologies that are delivered as dedicated managed, hosted, and cloud-based services.
The UC portfolio also encompasses conferencing and collaboration services such as AT&T Connect and AT&T Telepresence Solution. These conferencing and collaboration services and solutions facilitate businesses to not only improve relationships, but also accelerate decision making from the desktop to the boardroom.
The company’s complete services support multiple vendor UC products with expertise in integrating the products into strategic UC solutions, which enhances key business processes while addressing the growing requirements for global and mobile collaboration.
Furthermore, AT&T’s support of both internal and intercompany collaboration provides a strong foundation for Unified Communications. Additionally, the company also helps customers to plan effective UC voice and mobile transformation strategies and implement key business applications across a wide range of smart devices, said officials.
Accord to Frank Zvi, vice president of AT&T UC, UCaaS allows small businesses to capitalize on the benefits of UC without the large investment associated with premises-based solutions.
“We believe that earning a position in the report is the latest example of how AT&T is executing on its strategy to deliver a series of converged capabilities within a comprehensive, global portfolio of Unified Communications services,” Zvi said.

Jayashree Adkoli is a contributing editor for unified communications. To read more of Jayashree's articles, please visit her columnist page.

Edited by Kelly McGuire

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