Unified Communications Featured Article

Toshiba Unveils Strata Call Manager Unified Communications Solution

January 21, 2010

Toshiba America Information Systems Inc., has announced Strata Call Manager, a new unified communications solution that is compatible with Toshiba’s Strata CIX family of IP business communications systems.

According to Shahin Hatamian, vice president of Product Management for Toshiba America Information Systems Inc., Telecommunication Systems Division, “Toshiba’s New Strata Call Manager gives enterprise and SMB users a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface.”

The Ribbon GUI of Strata Call Manager is based on the Microsoft Fluent User Interface, which is easy to use and manage and is able to group common features and functionalities together making it easy to find the feature or functionality required.
The Ribbon format features multiple tabs, each of which is broken down into groups with each tab having a specific function.
Officials with Toshiba America said the buttons in the Strata Call Manager can be programmed as any other button and other buttons can be added for ACD functionality.

Other features and capabilities of the Strata Call Manager include a presence viewer to display status of other users, instant message and chat features and customized call handling. Also it is compatible with contact programs like Microsoft Outlook, Act!, and Tigerpaw.
Strata Call manager also features six companion applications that provide integrated call managing including a “Contacts” feature which provides directory features to look up and dial and a “History” feature that automatically creates a log of calls dialed, received and missed.

Shamila Janakiraman is a contributing editor for unified communications. To read more of Shamila’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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