Unified Communications Featured Article

Madison Memorial Hospital Selects Mitel Unified Communications Software Solution

January 06, 2010

Madison Memorial Hospital, a healthcare facility serving five counties in eastern Idaho, has reportedly has selected a unified communications “UC” solution from Mitel in a bid to increase employee accessibility, improve flexibility, drive cost savings, and ensure redundancy.

Officials with Mitel said that Madison Memorial selected the Mitel Communications Director software to deliver seamless communications during years of scheduled construction and expansion into different campuses, while also running a hospital where downtime in communications is simply not an option.

'Redundancy during the construction was a very important part of our decision to go with Mitel,' said Clyde Stucki, director of engineering at Madison Memorial Hospital.

Stucki said that the hospital looked at other vendors but Mitel was the obvious choice because not only did their solution offer total redundancy but also significant cost savings and the flexibility the hospital needed.

Company officials said that to establish secure communications at temporary remote sites, Madison Memorial selected the Mitel Teleworker Solution enabling employees to work from anywhere with the same ease and connectivity as though they were back at their office.

Also, since Madison Memorial employees are typically on the move, it is essential they can be reached when they are needed. With the help of Mitel Unified Communicator Mobile, employees' mobile device of choice becomes a full-featured extension of the corporate network ensuring calls are answered no matter if they are in the hospital or offsite.

To help further enhance staff communications, Madison also deployed Mitel Audio and Web Conferencing “AWC” so it’s possible to collaborate through video and desktop sharing without having to pay expensive monthly hosted audio and Web conferencing fees.

Last year, Mortgage Outreach Services also chose a Mitel UC solution to lower IT costs, centralize control, improve its business continuity strategy and reduce power consumption.

Anil Sharma is a contributing editor for unified communications. To read more of Anil’s articles, please visit his columnist page.

Edited by Stefania Viscusi

Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...