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Cisco Announces New Partner Presales Technical Support

December 08, 2009

Cisco has announced a new partner presales technical support and a new hardware advanced-replacement service specifically designed for partners selling to the small business market.

The company is also expanding the industry’s broadest portfolio of small business technology with new and enhanced networking, security and collaboration solutions.
In addition, Cisco said that it plans to continue to partner profitability and financing programs, helping partners and small businesses accelerate their business and boost the economy as it recovers.
With the new partner presales technical support and hardware advanced-replacement service, partners can “successfully” sell, deliver, install and support Cisco Small Business solutions, company officials said.
Offered via phone or online chat and in nine languages, the new support service provides partners with access to a team of expert engineers focused on Cisco Small Business technology.
Cisco Partner Design Support offers complimentary assistance to partners in the design, installation and configuration stages.  Company officials said that this enables them to create and deploy the solutions to solve their customers’ unique business problems.
Cisco Small Business Pro Rapid Replacement Service provides four-hour hardware replacement plus 24-hour technical support and coverage for Cisco Small Business Pro products so partners can resolve their customers’ problems with little downtime.
In addition to software updates, the three-year service also includes 24-hour phone access to the Cisco Small Business Support Center and access to the Cisco Small Business Support Community.
“With the Cisco Small Business Advantage, our partners have all the essential tools necessary to help them be successful and profitable in the small business market,” Andrew Sage, vice president for Worldwide Small Business Sales at Cisco, said.
What’s more, Cisco has also expanded the industry’s broadest portfolio to include over 600 networking, security and communication products purpose built and priced right for the small business. Company officials said that the expansion includes new and enhanced technologies to help small businesses connect, secure and communicate.

Anshu Shrivastava is a contributing editor for unified communications. To read more of Anshu’s articles, please visit her columnist page.

Edited by Kelly McGuire

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