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United Regional Health Care System of North Texas Deploys Cisco Unified Communications

November 17, 2009

The United Regional Health Care System in North Texas is reportedly deploying Cisco IP Contact Center and Call Manager to improve its communications.

The project, which is being carried out by systems integrator INX, involves upgrading United Regional’s legacy TDM phone system to VoIP and also its wireless infrastructure. Once completed, the new network will allow United Regional to provide better patient care through call center applications and improved communication. The new system is scheduled for completion in early 2010.

According to a press release, the project, which was started in 2008, involves three sites, including a new install at the New Bridwell tower, completed in August.

“INX’s proven expertise in the area of technology healthcare solutions is important to why we forged a strong partnership that will allow us to leverage advanced technology to meet critical business objectives,” said Jerry Marshall, director of information services and telecommunications for United Regional, in the release. “INX delivered on their promise to deploy advanced technologies that will enable strategic business benefits for United Regional and allow us to better serve our customers and provide excellent medical service to our patients.”

INX Inc. offers a range of IP communications and data center solutions. The company’s services are centered on the design, implementation and support of network infrastructure, including routing and switching, wireless, security, unified communications, and data center solutions such as storage and server virtualization. Customers include enterprise organizations such as corporations, as well as federal, state and local governmental agencies.

Earlier this month it was announced that INX has signed an agreement with Orange Business Services under which Orange will support the global telepresence needs of INX’s end users for field service and maintenance support, as well as equipment procurement.

Patrick Barnard is a senior Web editor for unified communications, covering call and contact center technologies. He also compiles and regularly contributes to unified communications e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard

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