Unified Communications Featured Article

Link Engineering Selects Mitel Unified Communications Solutions

February 17, 2009

Link Engineering Company, a designer and manufacturer of precision test equipment and a provider of comprehensive testing services, announced that it has deployed Mitel’s new Unified Communications Solution to enhance communications and collaboration between its employees globally.

"The move to an IP platform was an obvious choice, given its flexibility and expandability, particularly for an organization like ours that has various teams collaborating on many different projects at any one time," said Dan Shereda, Link Engineering's vice president of research and development.
"The Mitel Unified Communications Solution increases productivity, provides greater efficiency for geographically dispersed employees, and has set the foundation for our company to take its first step in deploying a unified communications strategy to its global workforce," added Shereda.
Mitel is a provider of communications solutions for a range of organizations right from very small, single site offices to the multi-site, large enterprises. The company’s offerings include solutions ranging from basic business communications to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service.
Unified Communications (UC) is the latest technological innovation of communications and related technologies. It combines multiple IT capabilities allowing an efficient approach to communicating, a totally new approach in the way individuals, groups and organizations conduct business. Some of the key business benefits offered by UC are; lower communications costs, improved employee efficiency and productivity, enhanced responsiveness to customers, suppliers and partners and streamlined IT management and lower total cost of ownership.
Link Engineering’s officials said that by deploying Mitel Unified Communicator Advanced in its head office in Plymouth, Michigan, employees can now enjoy the benefits of the new system's integration of phone and desktop.
The solution will allow employees to easily access all communication and collaboration tools from a single application. Employees can now dial contacts with the click of a mouse and see incoming calls on their desktop monitor.
The company, which has presence in North America, Europe, Asia, and South America, has also deployed the Mitel Teleworker Solution to connect its global employees.
"Mitel's Teleworker Solution has performed without the need for any technical support, we plugged it in and we were very impressed. It just came up and worked. Now there will be greater efficiency in working with overseas employees," said Shereda.
Rick Dell, president of U.S. sales for Mitel, explained that the company has been focusing in allowing businesses to make the right choice and enjoy the benefits of proven IP solutions.
According to Dell, Mitel's complete line of unified communications solutions has the capability to help enterprises large and small increase employee productivity, enhance customer service, reduce costs, and generate new revenue.
Since 1935, Link Engineering Company has been designing, developing, manufacturing, installing, and operating a wide array of test systems for the automotive, truck, railroad and aerospace industries. The company has provided test systems for brakes, transmissions, clutches, axles, driveline components, steering systems, springs, tires, wheels, and a variety of other components.
Don’t forget to check out unified communications’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse.

Jai C.S. is a contributing editor for unified communications. To read more of Jai's articles, please visit his columnist page.

Edited by Michelle Robart

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