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Employees Work Together with Suntel and IBM Lotus Unified Communications

February 05, 2009

IBM announced that Suntel, a telecommunications company in Sri Lanka with over 550,000 customers, has selected IBM Lotus software to create a collaborative environment to improve the way employees work together, raising employee performance and cost-efficiency.

"We are sure that IBM Lotus Notes and Domino solution will give us a secure and scalable collaboration environment for future growth and development at a lower cost of ownership," said Dr. Tariq Marikar, Director, Product Development & CIO, Suntel Ltd. "We are also pleased with the contribution IBM has made to the open community through Lotus Suite of products."
Company officials reported Suntel chose to move from Microsoft Exchange and Outlook to IBM Lotus suite of products because of flexibility, reliability and cost.
Suntel is deploying Lotus Notes, Domino and Lotus Sametime for unified communications and collaboration and Lotus Symphony for document, spreadsheet, and presentation tools to its employees.
According to Chetan Yardi, Country Manager, Lotus Software, IBM India/South Asia, "Suntel evaluated IBM's Lotus suite as a much-enhanced solution over the existing one. Suntel chose to go with IBM as our proposed solution clearly demonstrated our capabilities in delivering a collaboration platform that would allow the user community to integrate information from a variety of sources in a single context and use it for gaining competitive advantage."
Suntel has an all-digital network that connects thousands of residential customers and businesses ranging from corner shops to the biggest corporate names in the country.
“Moving to IBM Lotus Notes and Domino from Microsoft Exchange and Outlook has reduced software licensing costs by about 50 percent for Suntel,” said company officials in a statement released today. “In addition, Suntel will make Lotus Sametime available to its employees so they would be able to communicate with each other through instant messaging, visuals and voice.”
The integration of IBM’s products is scheduled to be completed by the end of the month.

Jessica Kostek is a channel editor for unified communications, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek

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