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ShoreTel Working on Integration of Their IP Telephony with IBM Lotus Sametime

January 21, 2009

ShoreTel has joined forces with IBM to integrate their distributed unified communications solutions with IBM’s unified communication and collaboration platform, IBM Lotus Sametime.

The company developed the new plug-in for this purpose to allow customers access to ShoreTel’s IP telephone from within their Lotus Sametime application providing greater freedom to choose the right communications to optimize their business processes.
ShoreTel is a provider of Pure IP Unified Communications solutions and enables companies of any size to seamlessly integrate all communications -- voice, video, messaging and data -- with their business processes.
"The ShoreTel plug-in for Lotus Sametime provides customers with more options for integrating our wide range of unified communications capabilities with their core business processes to increase employee productivity and collaboration throughout the enterprise," said Mark Arman, vice president of business development at ShoreTel. "Our ongoing work with IBM reflects our deep commitment to delivering the communications solutions enterprises need to remain competitive, while ensuring an optimal customer experience."
The new plug-in in development will allow companies to add voice capabilities throughout their IBM Lotus Collaboration application. The ways they offer to increase business productivity are also simpler to use as users need not have to learn any extra program or working habits. Companies can enjoy greater productivity and collaboration using an easy-to-deploy, easy-to-manage and easy-to-use solution that offers unmatched reliability.
The ShoreTel plug-in adds the following key capabilities for Lotus Sametime users: Telephony presence - System users can see when another person on the system is on a call; Click to dial, call by name - Users can easily place a call by selecting a name in the Lotus Sametime or IBM Lotus Notes and Domino directories; Telephony control at a click - Telephony features, such as hold, transfer and conference, become intuitively easy and Integrated call stack through which users can manage multiple calls from within the Lotus Sametime user interface.

Nathesh is a contributing editor for unified communications. To read more of Nathesh's articles, please visit his columnist page.

Edited by Tim Gray

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