Unified Communications Featured Article

Lesson: Give Motivation Get Outstanding Results

January 14, 2009

Those who are teachers know that every child that comes into their classroom has their own way of learning and understanding the material presented to them. Teachers are faced with the everyday task of presenting new information to an array of children but the hardest part is not teaching the information but teaching it in a way all twenty-something children can understand.

For some teachers, this can be a difficult task as some people learn visually and others through hands-on activities all students need motivation from those who are sharing their knowledge to reinforce the feeling of accomplishment and ease frustration.
These same motivational techniques are used today in the workforce by upper management. In a study done by SHL, a provider of talent assessment solutions, they found different approaches motivated different employees – for instance, only a quarter (25%) of employees found their manager motivational all or some of the time.
According to the SHL research, men are more likely to be de-motivated by poor senior management (38%) and poor line management (29%). Women are more affected by criticism (17%) and poor relationships with colleagues (19%) than their male counterparts. Age also can have an impact on motivation, with young employees (aged 18 to 34) more likely to be de-motivated by uninteresting work (37%) than those over age 35 (26%). Young workers also are more motivated by company culture and their work environment than older colleagues.
Almost one-third (31%) of those surveyed said they rarely or never find their manager motivational. Managers in the legal, financial and banking industries fare the worst (39%), with those in media, marketing and advertising faring the best (19%).
“Low motivation can have destructive effects in the workplace,” Dr. Hennie Kriek, president, Americas, SHL, shared. “The majority of respondents (46%) said that low motivation leads to stress while a large number find it causes procrastination (43%) and almost one-third (30%) agree that it would result in them looking for a new job.”
In terms of the current economic situation, 15% of respondents said they are actually more motivated as a result of the economic downturn – reasons for this include fear of redundancy (53%) and increased workload (41%). Almost two-thirds (63%) said that the economic situation has not had any effect on their motivation, while another 15% admitted it has made them less motivated.
“A motivated workforce is crucial to ensure employees are happy, engaged, productive and good advocates for the company,” commented James Bywater, Global Consulting Manager, SHL. “It doesn’t always take a lot, but it is important to ensure that you are motivating the right people in the right way, as everybody is different. Some people are motivated by money, competition and high pressure, while others prefer encouragement, team working and being appreciated by colleagues. Getting it wrong can lead to unenthusiastic and unproductive employees, which can have a devastating effect on the bottom line.”
In recognition of the importance of assessing what motivates different people, SHL has updated its motivation assessment tool, which explores which elements are important by individual. The new version includes an updated Employee Motivation Report, which has been re-designed for ease of use, including five sections denoting motivating and de-motivating factors plus hints and tips on how best to manage the individual.
The SHL Group creates assessment solutions in the workplace, supports organizations in the selection and development of people at all levels and across all sectors.

Operating in more than 50 countries and in more than 30 languages, SHL offers the world’s largest portfolio of assessment tools and delivers innovative approaches to help organizations increase productivity, identify future leaders and gain a competitive advantage through improved people performance.

SHL works with thousands of organizations worldwide, including 80% of the FTSE 100 and 60% of the Fortune 500.

Jessica Kostek is a channel editor for unified communications, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek

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