Unified Communications Featured Article

NetQoS Publishes Complete VoIP eBook with New Chapter on Unified Communications

November 14, 2008

NetQoS has announced that it has published the complete VoIP management ebook with a new fourth chapter on Unified Communications (UC). As companies continue to struggle with the concept of UC and how it incorporates VoIP and other technologies to streamline communications, this chapter is a much needed addition.

The ebook is designed to be a guide to managing VoIP quality of experience and introduces unified communications applications including video, presence and unified messaging on the network. As these elements are already in use within the enterprise, the ebook provides a guide as to how to leverage this technology to the advantage of the organization.

Titled, “Do You See What I’m Saying? Managing VoIP Quality of Experience on Your Network,” the ebook is written by NetQoS Software Architect and VoIP expert, Jeff Hicks. Chapters of this ebook cover everything from an introduction to VoIP protocols to VoIP call setup.

Call quality performance and Unified Communications are also a key focus as they have presented certain challenges to implementation in the global industry. With documentation such as that offered in this ebook, decision makers will be better equipped to make decisions concerning VoIP implementations and expansions within the enterprise or small business.
The ebook was created with the aim of helping network and IT professionals:

-- Identify key VoIP performance metrics.
-- Define network performance requirements for VoIP traffic.
-- Isolate call setup protocol details that affect performance.
-- Review call quality standards and where quality problems are most likely to occur.
-- Explore new unified communication applications, and learn how they can impact network performance.

“Network convergence is forcing network managers to have specialized application expertise they didn’t need in the past,” said Hicks, in a Friday statement. “This ebook equips the network manager with the knowledge needed to be successful in managing VoIP quality of experience on the network, which is the first step down the path toward truly unified communications.”

NetQoS plans to give away printed copies of the ebook during upcoming industry conferences. To download a complimentary copy of the ebook, visit: http://www.netqos.com/SEO_promo/ebook/index.html.

NetQoS delivers network performance management software and services that are designed to improve application deliver across the world’s most complex networks. More than 900 service providers, government agencies, and large enterprise use the NetQoS Performance Center to monitor application service levels, troubleshoot problems quickly, and plan for change.
Don’t forget to check out unified communications’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Fixed Service Strategies for Mobile Network Operators, brought to you by Comverse.

Susan J. Campbell is a contributing editor for unified communications and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.

Edited by Michelle Robart

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