Unified Communications Featured Article

Avaya Announces UCaaS Desktop Experience Enhancements

November 13, 2018

The demands of the digital workforce are simple. The modern organization must outfit its teams with cloud-powered, mobile-ready, robust communications systems prepared to support the rigorous demands of today. UCaaS is building momentum as an up-and-coming answer.

Avaya announced an enhanced Avaya Desktop Experience open SIP solutions to support an improved UCaaS user experience. The user experience is evolving, and the next generation of communications experience will feature an array of compatible devices and new levels of personalization.

"The open SIP phone market continues to grow year-over-year fueled by hosted and cloud-based communications deployments,” said Mohamed Alaa Saayed, ICT Industry Director, Connected Work and Digital Transformation, Frost & Sullivan. “Over the past two years, Avaya has significantly accelerated its pace of innovation, particularly in cloud-based communications solutions. The investment and product introduction in this growing market is a strategic move from the company which continues to be one of the leading vendors in IP desktop phone shipments and revenues."

The newly unveiled portfolio includes conferencing devices, Avaya Vantage devices as well as the J100 Series IP Phone Portfolio and wide spectrum of other devices aimed at supporting mobility and providing exceptional end user experiences.  Avaya is touting how UCaaS providers can offer hospitality communications, wireless campus communications and multimedia communications.

“Service providers of all types can now leverage the powerful, globally known and trusted Avaya brand in delivering unique experiences to their customers,” said Greg Pelton, Vice President, Collaboration and Devices, Avaya. “The expansion of our Avaya Desktop Experience portfolio in both breadth and third party UC platform support provides an inflection point for UCaaS providers to move beyond generic voice -- to positively transform customer experience while increasing employee satisfaction and productivity, accelerating the ability of organizations of all sizes to achieve key business goals, and improve the overall quality of service that is needed for their users.”

It is a new day in communications, and I’m not just referring to the cloud. Feature-rich and future-forward communications solutions are defining the digital age.

Edited by Maurice Nagle