Unified Communications Featured Article

RingCentral Set to Acquire Dimelo


October 12, 2018

The Cloud communications space is surging. Adoption is on the rise, and service providers are building out comprehensive portfolios to serve the enterprise well. A popular means to accomplish this feat is via acquisition.

RingCentral announced a definitive agreement to acquire digital customer engagement platform Dimelo. The addition allows RingCentral the ability to offer the enterprise a single platform to support all digital interactions.

 “In today’s digital world, engaging with customers over digital channels is crucial to business success,” said Vlad Shmunis, chairman, founder, and CEO, RingCentral. “With Dimelo, consumer-facing enterprises can transform how they engage with their customers. Simply put, Dimelo enables companies to vastly improve their customer interactions by delivering world-class integrated experiences across a multitude of digital channels. We’re excited to welcome the Dimelo team to RingCentral!”

Specifically speaking, the Dimelo platform leverages artificial intelligence to optimize message routing as well as machine learning to provide best practice suggestions and point out trends. The platform supports a wide range of digital channels, creating unified consumer identities across all channels and delivers management capability from a single dashboard. Open APIs allow for partners to customize the platform’s channels and integrate CRM or chatbots. 

“With one of the most extensive footprints of digital channels supported in the industry, Dimelo is dedicated to staying at the forefront of customer engagement transformation. Based on the strength of our platform and proven success with major brands, Apple recently chose Dimelo to be one of the early customer service platforms for Apple Business Chat,” said Stéphane Lee, co-founder and CEO, Dimelo. “We are proud to join forces with RingCentral, the #1 cloud communications provider. Together, we will deliver uniquely differentiated solutions worldwide.”

The transaction is expected to close in Q4 2018, and none of the terms of the deal have been disclosed.

Only time will tell what RingCentral does with the Dimelo platform, but it is certainly something worth watching.

Are your communications in the cloud?




Edited by Maurice Nagle




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