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Unified Communications Week in Review: Avaya, Mitel, Virsae & More

February 03, 2018

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there’s no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!

Cloud communications company Avaya announced the acquisition of Contact Center as a Service provider Spoken Communications. The deal is expected to officially close in Q2 2018, and the all cash transaction includes more than 170 patents and patent applications. "With this acquisition, Avaya's large contact center customer base around the world will have a clear migration path to the cloud," said Jim Chirico, president and CEO of Avaya. "Customers can retain all the functionality of their existing premises-based technology and seamlessly migrate that functionality, at their pace, to achieve all the benefits of cloud." Complete coverage is HERE.

A partnership between BluIP and Nuvola is offering some interesting results for the hospitality industry, as guest services elevated as a result of the communications solutions the pairing put together. “Both of our companies are dedicated to improving the functionality of the modern hotel, and understand their needs intimately,” Nuvola Founder and CEO Juan Carlos Abello said in a statement. “We were most impressed by BluIP’s understanding of the industry and their knowledge that back-of-house staff still rely heavily on enhanced messaging and push-to-talk to improve work efficiency and productivity.” Everything you need to know is HERE.

Since its purchase of ShoreTel, Mitel has been quite closed lipped on what the product portfolio would look like moving forward. And this week, about a quarter after the acquisition, the firm shared some insight into the rebrand. TMC’s Paula Bernier offers insight and analysis HERE.

Also in the news this week, Virsae unveiled a new UC security management solution. Security Manager provides real-time threat data to aid network managers in troubleshooting and addressing threats/vulnerabilities. “It’s all about money,” says Virsae COO Ross Williams “Hackers have got you over a barrel when they can crash your UC platform with an endless flood of session requests, or clog SIP channels through repeated calling.” All the details are HERE.

Come back early and often for your fill of all things Unified Communications! See you next week!