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Unified Communications Week in Review: RingCentral, Symbio, and More

November 04, 2017

The world of Unified Communications was busy this week. From RingCentral launching AI, chatbots, and workflow integrations to 8x8 being named Leader in UCaaS Industry by Synergy, that was just the beginning of the UC excitement. In case you missed anything, here is the Week in Review.

RingCentral launched AI, chatbots, and workflow integrations to kick off the week. In the RingCentral App Gallery, 120 apps are now available. The company wants to expand and believes that chatbots are the future of communications while it has new integrations for Alexa Skills. Not a shortage of development for RC, whatsoever.

Symbio’s MyNetFone will employ BroadSoft’s UC-One. Symbio offers services to customers in Australia and New Zealand via MNF. “As Australia’s leading next generation provider of hosted voice and data services, we look forward to working with BroadSoft to deploy MyNetFone services on the BroadSoft Business cloud platform. We believe that the trend towards cloud voice and collaboration services is inevitable as customers move away from legacy voice services.  MyNetFone is already making strong inroads into the enterprise and government communications sector with our SIP trunking voice carriage service,” shared Rene Sugo, CEO of MNF Group. BroadSoft has definitely been busy, that’s for sure.

According to Synergy Research Group, 8x8, Inc. is the worldwide leader in the midmarket and enterprise segments of the Unified Communications as a Service (UCaaS) industry. The report also emphasized that midmarket and enterprise segments are growing the fastest in the UCaaS market. 8x8 and the 8x8 Virtual Office UCaaS solution, according to the report, have the highest market share of all UCaaS vendors in both segments with revenue at 32.5 percent. 

Finally, PanTerra has upgraded its Streams service. Streams is a cloud-based file sync and share, team messaging, and UC offering which now it also provides expanded reports, graphical analytics, improved mobility collaboration, and real-time and threshold notifications. The rise of Slack prompted many UC solution providers to expand into team collaboration.

And there you have it; the Week in Review for Unified Communications, which has proven to be both productive and exciting. Do not forget to come back early and often next week for more breaking news and announcements that you won’t want to miss!