Unified Communications Featured Article

8x8 Named Leader in UCaaS Industry by Synergy

November 02, 2017

According to Synergy Research Group, 8x8, Inc. is the worldwide leader in the midmarket and enterprise segments of the Unified Communications as a Service (UCaaS) industry. The report also emphasized that midmarket (101-1000 employees) and enterprise (1001+) segments are growing the fastest in the UCaaS market.

“UCaaS continues to provide a richer and more cost-effective system for businesses to communicate and collaborate with employees, partners and customers globally, and now adoption is accelerating up-market. Traditionally, UCaaS served mostly smaller sized organizations, but now we are seeing a significant market shift towards business segments over 100 seats and over 1,000 seats, which collectively are growing at 35 percent year over year in terms of subscriber seats. 8x8 recognized the potential of cloud communications for midmarket and enterprise companies early on, and is showing strength in capitalizing on this up-market trend,” shared Jeremy Duke, Synergy Research Group’s founder and Chief Analyst.

                     Image via Pixabay

8x8 and the 8x8 Virtual Office UCaaS solution, according to the report, have the highest market share of all UCaaS vendors in both segments with revenue at 32.5 percent. Subscriber seats are at 27 percent. The company is now delivering a singular platform for communications, collaboration, and contact center solutions for IT improvement.

“8x8 is helping companies realize their business potential by delivering a truly unified communications solution, allowing employees and customers to seamlessly communicate, better than ever before. The Synergy report is both validation of our leadership in the market, and acknowledgement of the innovation and efforts to develop and deliver solutions with a clearly differentiated and compelling value proposition for global midmarket and enterprise companies,” said Vikram Verma, CEO at 8x8.

Edited by Maurice Nagle