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Vyopta Addresses Skype for Business Performance

September 21, 2017

Performance management solution provider Vyopta Inc. now offers support for Microsoft Skype for Business.

“Microsoft is a major player in collaboration,” says Vyopta CEO Alfredo Ramirez. “We look forward to helping our customers improve the user experience, drive more adoption, and get more business impact from their Skype For Business deployments.”

Vyopta recent surveyed more than 150 enterprise IT professional using the Skype for Business platform. They told the company that improving the user experience and increasing adoption are among their top priorities.

The UC performance management solution provider says its can help those IT experts address those goals with a solution that allows them to monitor and optimize voice, video, messaging, and content sharing. The solution offers insights into call reliability, quality, and connection rates, even for calls that cross multiple platforms. And Vyopta Skype for Business Monitoring and Analytics allows for alerts, analytics, and monitoring for any size of environment.

Users can be up and running on the solution in days. That’s much faster than the months it typically takes to get analytics and monitoring solutions running in Skype for Business environments, Vyopta says.

In its latest unified communications as a service Magic Quadrant report, Gartner lists Microsoft as a Challenger in the UcaaS marketplace. It’s in the Challengers box along with Google and AT&T. Meanwhile, Verizon, RingCentral, BT, West, Orange Business Services, and 8x8 are in the Leaders quadrant. NTT Group, Masergy, and Star2Star are listed as Niche Players. And Fuze, Mitel, and BroadSoft are in the Visionaries box.

“[Skype for Business Online] continues to gain market momentum and market share, in large part because of the success of the broader Office 365 portfolio. Microsoft also provides extensive sales, marketing, technical and support resources to the SfBO UCaaS offering,” Gartner says. “Many organizations view Office 365 as a key part of their IT cloud strategy, which allows them to incrementally add SfBO features, starting with IM, presence and web-conferencing capabilities, before expanding to audioconferencing, videoconferencing and telephony. This leads to increasingly broader UCaaS adoption over time.”

Edited by Maurice Nagle