Unified Communications Featured Article

Touchstone Offers Hosted UC Testing, Monitoring

By Paula Bernier
Executive Editor, TMC

Touchstone (News - Alert) Technologies now offers a hosted version of its voice and unified communications monitoring and testing solutions.

The company’s active testing and passive monitoring solutions are marketed under the WinSIP and Intellimarc brands.

The company’s Intellimarc solution provides nearly 200 key performance indicator metrics to help users determine the quality of voice and video interactions. Calls are monitored in real time. And users can elect to set the solution to deliver alerts and alarms based on their specific requirements.

The Intellimarc solution can be employed to uncover trends based on such parameters as time. The system’s interface also allows users to easily identify heavy use callers, manage sites, review alarms and alerts, search for specific calls and call details, and see QoS attributes.

Intellimarc from Touchstone Technologies can monitor calls on IPv4 and IPv6 networks. The solution works by deploying software-based probes on servers or in virtual machines based on Linux or Windows. 

The WinSIP active testing solution, meanwhile, allows users to avoid spending a lot of time on test configuration. SIP messages and call flows can be customized easily via the solution’s XML scripting language. Standard SIP call flows can be tested using the solution’s internal SIP stack.

“Ideal for volume testing and feature/function testing, this configuration allows you to test from the outside in providing a real-world view of how your network performs from the caller’s perspective,” Touchstone Technologies explains. “You can also pair a hosted WinSIP with an internal WinSIP to test end-to-end scenarios and conduct load-bearing tests on your communication networks.”

In other recent voice testing news, Technology Marketing Corp. recently named Empirix a TMC 2017 Communications Solutions Product of the Year award winner for its Hammer Cloud Platform. This platform enables QA, DevOps, and IT teams to test and optimize quality for voice applications, mobile applications, and contact centers systems.