Unified Communications Featured Article

Navigating the Complex and Cloudy World of UC

June 05, 2017

In the complex world of unified communications (UC), choosing a solution can be frustrating and overwhelming. It certainly doesn’t have to be, however, and the “as-a-service” delivery model simplifies and streamlines the process dramatically. Understanding the various service categories is the first step toward selecting the right vendor to work with.

Unified Communications as a Service (UCaaS) has been a staple of cloud computing for several years, enabling companies to buy their communications services through an outside provider. The delivery model has proven wildly popular for businesses of all sizes, which can receive all the features and benefits of UC without hosting and managing expensive and complicated equipment on their premises.

For companies requiring more complex and bespoke calling features, the Communications Platform as a Service (CPaaS) model is rapidly gaining traction. CPaaS gives developers a cloud-based platform through which they may integrate a variety of communication functions using APIs and sample code. CPaaS offerings also typically provide support, documentation and forums to facilitate collaboration and camaraderie among developers.

Businesses seeking the benefits of UC without the heavy lifting of development, management and integration would do well to choose a UCaaS offering. Fusion is one of the companies working in that space, and the company’s proprietary cloud platform is the basis for its massive suite of cloud communications solutions. The Fusion360 offers all the features of a traditional on-premises PBX solution as well as advanced UC, all delivered through a cloud-based, as-a-service offering.

The solution combines cloud connectivity with SIP trunking and includes contact center and collaboration features for advanced communications. Customers may choose from a variety of connectivity and equipment options, and changes and management are performed through an intuitive, easy-to-use dashboard.

Making the move from a legacy phone system to the cloud doesn’t have to be dizzyingly complex. Those businesses with development and management resources in place may opt for a CPaaS solution through which they can build out their own custom communications system. But for those businesses that want all the benefits of UC without the hassle of coding, complex administration and management, a UCaaS solution like Fusion’s is the answer.