Unified Communications Featured Article

To Cloud-based UC We Go

May 23, 2017

As computer processing power and Internet speeds continue to grow every day, the efficacy and viability of fully cloud-based unified communications systems becomes more viable every day. But how and when exactly do businesses go about this change from a legacy communications platform to one that utilizes cloud based unified communications as a service?

Despite all the benefits that cloud based systems offer over the legacy communications systems, the fact of the matter is that the vast majority of businesses do not have the capital or the time to suddenly jump ship and replace their communications system overnight. Instead, market trends have shown that businesses tend to make this transition in conjunction with some other large shift within their organization. Perhaps they are acquired or merge with another company. Maybe they have to scale rapidly due to a sudden uptick in sales. It could even be something as simple as moving to a new venue. In all three of these scenarios, there is some other transition going on that not only justifies but also compliments an overhaul of the communications system.

With this in mind, providers of these unified communication services need to be patient while also constantly having a finger on the pulse of the market, and know when businesses are taking part in actions that could facilitate their making a change. There is no doubt that cloud based unified communications are the future of business communications. They are easier to scale and alter, lend themselves more easily to data analytics, and are significantly cheaper to maintain.

However, it is also important to keep in mind that businesses will not all make the switch overnight. Other circumstances within their own business operations will likely remain the number one factor (at least for now) that motivates these organizations to change their communications system.

Edited by Maurice Nagle

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