Unified Communications Featured Article

RingCentral Opens Up, Addresses UX, Gets Analytical

March 23, 2017

RingCentral has officially unveiled a new generation of its business communications solution. Today’s news from the cloud company also included details about its European offering and new enterprise real-time analytics capabilities.

The latest version of RingCentral Office will leverage the company’s Glip team collaboration offering as its primary interface. That will provide users with a single view of their voice, video, messaging, tasks, file sharing, fax, and SMS capabilities and interactions, explained Ted Jaffe, RingCentral product manager. And it means users can have team messaging and one-on-one conversations through one screen.

“We now see collaborative communications as the new frontier,” commented RingCentral COO David Sipes.

Speaking of collaboration, “Messaging and Collaboration for Next Gen Businesses” and “Messaging Madness” will be among the sessions at the upcoming Communications 20/20 event, which is being held July 18 through 20 at Caesars Palace in Las Vegas. For more information, click here.

RingCentral also has availed its platform via open APIs and more than 40 integrations with such popular applications as GitHub, heroku, Marketo, New Relic, Salesforce, ServiceNow, and Zoho CRM. RingCentral Office also now interfaces with chatbot frameworks including Botkit, Lita, and Hubot.

Artificial intelligence and APIs will be key areas of focus at Communications 20/20. The event’s Contextual Processing Track will feature the session “Making APIs Mobile Friendly” and the Intelligible Interfaces Track will offer up sessions titled “Siri, Cortana, Alexa, and Google Walk into a Bar” and “Is Your Virtual Assistant Doing Its Job?.” The full program is available at this link.

In addition to all of that, RingCentral announced today that it is offering this solution in 13 countries. That includes Austria, Belgium, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Norway, Spain, Sweden and Switzerland. The company has joined forces with channel partners to bring the services to market in these European locations.

And RingCentral now has local language support in Canadian French, French, German, and Spanish. RingCentral plans to extend its multilingual product offering to include Spanish, Latin American Spanish, and Italian by July 2017.

Jose Pastor, RingCentral’s vice president of product management, added that the company also now provides real-time analytics on two fronts. QoS analytics makes troubleshooting easier for IT administrators by providing latency and other performance parameters on all calls running on all endpoints. That way if, for example, the company CEO reports that his or her call quality was less than ideal, an IT team member can look at that particular call and assess what may have led to the trouble. Also new from RingCentral are live reports for business department leaders. These are available via dashboards that provide such information as call volumes, customer hold times, employee availability, and more.

Sipes used today’s news as an opportunity to offer an update on RingCentral’s momentum. He said the company, which last year reported $378 million in revenue and has 350,000 customers, saw 33 percent CAGR from 2013 to 2016, and 93 percent year-over-year growth. The company expects to have $1 billion in revenue by 2020, he added.

BT, RingCentral, 8x8, West, and Fuze are the unified communications as a service leaders, according to last year’s Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.