Unified Communications Featured Article

Altigen Recognized for its Microsoft and UC Services

December 13, 2016

The evolution of networking and computing technologies is allowing service providers in the ICT sector to completely eliminate or dramatically reduce propriety hardware-based services. Not being limited with the restrictions of on premises deployments has increased the scalability and flexibility service providers are able to deliver. AltiGen Communications is one of the companies that has developed an all software IP PBX and contact center solution, along with the integration of software communications solutions with Microsoft Skype for Business and Office 365 in its unified communications or UC Cloud platform.

For these and other innovations, The Silicon Review, an online and print community for business and technology professionals, has just named AltiGen in its “30 Fastest Growing Microsoft Solution Providers” for the fully managed unified communications services it provides.

In recognizing the company, Silicon Review said, “AltiGen has evolved to become a complete cloud communications solutions provider. By integrating its IP PBX and contact center solutions with Microsoft's Skype for Business and Office 365, AltiGen is now able to uniquely deliver a comprehensive suite of enterprise-class unified communications solutions as a fully managed cloud service.”

The approach AltiGen and has taken in order to address the highly competitive Unified Communications as a Service (UCaaS) segment is by leveraging the full capabilities of Microsoft's Skype for Business and Office 365 Cloud PBX to provide a comprehensive and integrated solution for its clients. Silicon Review highlighted the AltiGen's Hosted Skype for Business, MaxACD Cloud Contact Center, Enterprise Cloud PBX, and MaxUC Cloud solutions to deliver value and simplified integration.

“Our all-software solution offers businesses the flexibility to deploy on-premises, in the Cloud, or in a hybrid environment,” said Jeremiah Fleming, President, CEO and Chairman of the Board of AltiGen.

When it was originally founded in 1994, AltiGen's objective was to design, develop and distribute PBX telephone systems for the SMB market while at the same time manufacturing purpose-built computer servers, computer telephony boards for voice processing and telephone handsets to support the operation of its core IP PBX software. However, developments in networking and computing technologies has led the company to migrate to all software IP PBX contact center solutions, supporting enterprises such as Avis Budget, Fiserv and Dollar General along SMBs.

The cloud deployment of its technology lets Altigen deliver hosted PBX and contact center services with Skype for Business and Office 365 to companies with thousands, or as few as 10 employees. 

Edited by Alicia Young