Unified Communications Featured Article

Island of St. Lucia Selects Avaya Communications and Networking Solutions

November 29, 2016

As sovereign islands go, St. Lucia covers an area of 238 square miles and a population of less than 200,000 people in the Caribbean Sea. The country is heavily reliant on tourism and after the collapse of its industry during the financial crisis, St. Lucia has been experiencing a steady growth from its previous lows. In order to address the digital communications needs of its residents and visitors, the government has selected Avaya to provide networking, contact center and unified communications platforms and applications while lowering costs and simplifying the management and administration of the technology.

According to Avaya, the solutions it provides will save St. Lucia up to 25 percent from the budget it had allocated for its previous system. The legacy system it had in place was at least two decades old, with outdated communications and networking technologies with limited capabilities for today's digital ecosystem. Additionally, maintaining the system was proving to be more costly with each passing year.

Lawrence Nervais, Telecommunications Consultant for Government of St. Lucia, said, ""The cost savings were a big deal. Previously we were spending almost $7 million annually in telecommunications. The moment we installed this system we were able to reduce these costs by $1.5 million immediately, and we hope to achieve even greater savings in the near future. The return on investment and the total cost of ownership was very attractive to us."

The Avaya Aura platform provides advanced unified communications and contact center solutions throughout an organization. It is able to integrate and deliver voice, video, data, and web communications applications and services to employees whether they are at the office or on location.

Aura supports new collaboration capabilities, applications, and customer services, which will allow the government employees in St. Lucia to use their smart mobile devices to always be available. The Aura platform has more than 700 features that can be customized with the scalability and flexibility needed to support everything from contact center systems to click-to-dial video conferencing.

Avaya also offers an intuitive management system that gives administrators more control with a full suite of tools for single- or multi-site management. This includes multiple remote monitoring capabilities that have been designed to diagnose and resolve a wide range of issues without local human intervention.

Avaya was able to provide a single distributed network and communications infrastructure which was owned and operated by the government. Some of the solutions the company delivered were, Avaya Aura Communications Manager, Avaya Aura Solution for Midsize Enterprise, Avaya Aura Workforce Optimization, Avaya Aura Experience Portal/Voice Portal/ ICR, Avaya Professional Services, Avaya Product Support Services and others.

Edited by Maurice Nagle

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