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Unified Communications Week in Review: RingCentral, 8x8, Fonality, & More

October 29, 2016

Welcome back to the week in review, where we take a look at all the top stories making headlines in Unified Communications this week.

The week began with some exciting news from RingCentral. The company has been named Company of the Year by Frost & Sullivan. Frost & Sullivan is the kind of company where, when it talks, people listen, and that’s exactly what’s happened in this case. Since being named Company of the Year, RingCentral has gained massive exposure. Of course, it’s done plenty to earn this designation. You can find out why Frost & Sullivan decided RingCentral was the company best suited to the title HERE.

The good news train continues with 8x8 this week; the company was just awarded four new patents by the USPTO. 8x8 offers its cloud-based communications software and services to enterprises that wish to replace their on-premise private branch exchanges (PBXs) or begin using contact centers and conferencing software in a hosted environment. According to TMC’s Casey Houser, “Part of 8x8’s mission in offering these products is to secure their proprietary ideas with patents.” Apparently, that mission is going well. You can read more about the patents in depth HERE.

In other news, there were some new features introduced this week from both Birch Communications and Fonality.

Birch’s cloud-based private branch exchange, TotalCloudPBX, allows enterprises to fulfill their needs for local and long-distance calling within the U.S. The solution has helped many companies, and is now being improved upon. TotalCloud now comes with a new Hub mobile app that allows individual employees to make calls outside the office as if they were sitting at their own desks. The Hub connects to a central online portal where users can meet through basic phone calls, complete conference calls with audio and video, transmit files, or display live presentations through screen sharing. Casey Houser has everything you need to know about this new feature HERE.

Fonality also introduced some new features to its HUD platform this week. Some of the new HUD Web capabilities include two new transfer options, recording downloads, inline audio controls for recordings and expanded notifications. There is also an entirely new file sharing solution, which gives users a new interface that provides them with the complete set of options to instantly share files with colleagues. All of this will serve to increase productivity and make the lives of employees easier. Find out more about these collaborative updates HERE.

While some exciting news has been highlighted here, that’s certainly not all that went on this week. Be sure to head to the Unified Communications homepage for all the updates, and come back next week for the latest insights. Have a great weekend!

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