Unified Communications Featured Article

RingCentral Named Company of the Year

By Alicia Young
Web Editor

It’s a great time to be a part of the RingCentral (News - Alert) team. The company has seen massive success lately. A few months ago, it was named as a Leader in Gartner’s (News - Alert) Unified Communications as a Service (UCaaS) category of the Magic Quadrant study, and now it’s even in charge of all the communications for the Santa Clara school district. When companies like Gartner recognize companies, other organizations pay attention. The same is true for Frost & Sullivan (News - Alert), which is why it’s so exciting for RingCentral that it was just named the winner of the 2016 North American Frost & Sullivan Award for Company of the Year.

Company of the Year is a big title—one that takes a lot of work and innovation. In order to choose a winner, Frost & Sullivan analyzed a variety of hosted Internet Protocol (IP) telephony and unified communications as a service (UCaaS) providers in the market. According to the company, RingCentral stood out among the competition because of its ability to assess evolving customer needs and then offer appropriate communications solutions. For instance, RingCentral recently identified a problem in the mobile workforce, and created apps to improve collaboration for remote workers.  On top of the company’s ability to effectively assess situations, it also implements best practice strategies and delivers affordable yet efficient services.

The company’s comprehensive cloud communications solution offers many features, including IM and presence, SMS, team collaboration, mobility, HD audio, web and video conferencing, and contact center. It is one of the few providers to bundle advanced Web and video conferencing capabilities in all of its cloud communications service packages. The company also recently launched RingCentral Global Office to support distributed global organizations. According to Frost & Sullivan, this too made RingCentral an obvious choice for the award.

“Key to RingCentral's implementation excellence is its proprietary cloud platform, which enables cost-effective scalability; flexible feature development; and fully automated service provisioning and management,” said Frost & Sullivan Program Director Elka Popova. "Also important, RingCentral complies with various industry regulatory requirements, as well as undertakes SSAE-16 SOC 2 Type II audits and makes the reports available to customers.”

Another feature that also sets RingCentral apart is its ability to find strategic partnerships. For example, the company recognized a growing demand for mobile access to business communications, and therefore decided to design its solution based on the needs of mobile users. To do so, it collaborated with several technology partners. Some partnerships and their outcomes are as follows:

• Zoom: Added advanced Web and video conferencing capabilities to meet the needs of distributed organizations looking to improve collaboration among dispersed teams
• inContact: Added advanced multi-channel customer-care functionality  to enable businesses to leverage a single provider for its enterprise and contact center technology needs
• Glip: Now offers next-generation persistent team messaging functionality integrated with its UCaaS solution

Listening to customers and partaking in strategic partnerships is a great way to make your business stand out from the crowd. These decisions show that the company not only cares about the customer, but is going to do whatever it takes to create the best possible solutions for the customers. Add to these traits RingCentral’s already comprehensive cloud communications solution, and it’s an all-around win for everyone.