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Unified Communications Week in Review: RingCentral, Forrester, BroadPoint & More

October 22, 2016

Welcome back to the week in review, where we take a look at all the top stories making headlines in Unified Communications this week.

This week started off with the news that RingCentral is now handling all of Santa Clara School District’s (SCUSD) communications. Recently, SCUSD made the decision to update its communications system. It looked for a cloud-based communications suite that would work well with Google Apps for Education, which is a mainstay of productivity and file sharing between educators in the district. The district’s new partnership with RingCentral is expected to provide SCUSD with a complete set of communications tools that educators can access from any device and which also saves the district money. There are many benefits to this pairing, and both sides are looking forward to the coming years. Find out more HERE.

Meanwhile, BroadPoint is excited about the potential of Microsoft Dynamics 365, and you should be too. Tom Condon, BroadPoint Vice President of Enterprise Solutions, said his company has been involved in many EAPP, but they have never seen anything like Dynamic 365. He goes on to say,  “Organizations of all sizes want to know more about their customers or members, make swifter, smarter business decisions and do more with less. If these are your objectives, Dynamics 365 needs to be on your strategic planning radar.” If an established business like BroadPoint is impressed with Microsoft Dynamics 365, then it’s pretty safe to say that everyone else should be too. You can find out more about what BroadPoint thinks HERE.

On a different note, this week saw lots of recognitions and awards in the UC space. The first company highlighted this week was Mitel, which was recognized as a Leader in a new Forrester report: The Forrester Wave™: Contact Center Interaction Management For Midsize Contact Centers, Q3 2016.During the appraisal, Forrester looked at the strengths and weaknesses of eight vendors, in terms of current offering, strategy and market presence. You can find out why Mitel was chosen as a Leader HERE.

Finally, Star2Star also received some recognition this week, for the third year in a row. The company was awarded TMC’s Labs Innovation Award, which showcases those businesses that, in their various markets, show that their products push the boundaries of what software and hardware can achieve. David Portnowitz, the vice president of marketing for Star2Star, said, “We feel this third award is thanks in large part to our team’s early vision in developing the first truly hybrid cloud communication platform that focused on providing scalability, quality, and reliability not available elsewhere in the industry.” You can find out why Star2Star was chosen once again HERE.

While some exciting news has been highlighted here, that’s certainly not all that went on this week. Be sure to head to the Unified Communications homepage for all the updates, and come back next week for the latest insights. Have a great weekend!

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