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Unified Communications Week in Review: Voxox, Fuze, Fusion, RingCentral

October 15, 2016

Happy Saturday! This week in Unified Communications was an exciting one, with articles covering two-way texting, new apps and so much more. Now that it’s the weekend, let’s take a look back at these last few days.

This week started off with the news that two-way texting has come to Cloud Phone, thanks to Voxox. The company’s paid subscription plans, which range from 1,000 to 5,000 minutes per month, will include between 1,000 to 5,000 free text messages per month, depending on the plan. Conveniently, the texting feature comes at no additional cost. With this new feature, Voxox showed that it takes what customers think very seriously. Apparently, this has been a long-sought-after improvement for the Cloud Phone. You can find more on Voxox’s decision and what this new feature will bring to the table HERE.

Speaking of listening to customers, it’s incredibly important to make sure that your company puts user experience at the top of its priority list. As TMC’s Maurice Nagle points out, “Developing a feature-rich, robust solution is great, but if users can’t utilize the features so confidently touted, they do no good. Employees will avoid using the solution, and the firm that just invested a hefty sum in a new UCaaS solution might as well have thrown the money out the window.” Fuze is looking to address this issue with its new user interface, which promises to provide a platform poised to transform the way team members interact, and redefine workplace communications. You can read more about this new user interface HERE.

It appears as though RingCentral is jumping on the user satisfaction bandwagon as well. The company understands that collaboration is key in today’s mobile workforce, but that communicating effectively can be difficult because everyone uses different apps. There are so many texting and conferencing apps that communicating becomes way more complicated than it needs to be. That’s why RingCentral has decided to introduce new apps for Android and iOS. With the new RingCentral Glip apps, employees will find messaging, video conferencing, sharing links, etc. to be much easier. You can find out how the apps will work and what they have to offer HERE.

In other news, the cloud market is growing. The analysts at IDC Government Insights expect the market to grow from its mark of $6.7 billion in 2016 to more than $11 billion by 2019. Fusion is taking advantage of this growth by announcing not only a new integrated suite of advanced cloud solutions for federal, state and local governments as well as enterprises working in government sectors, but a major contract in addition. Find out all you need to know HERE.

While some exciting news has been highlighted here, that’s certainly not all that went on this week. Be sure to head to the Unified Communications homepage for all the updates, and come back next week for the latest insights. Have a great weekend!

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