Unified Communications Featured Article

RingCentral Glip Apps Bring Collaboration to Mobile Workforce

October 14, 2016

Collaboration is key in today’s increasingly mobile workforce, but unfortunately staying in touch with coworkers isn’t always easy. With everyone using their own devices, collaborating effectively has become even more difficult. You have to make sure that everyone is using the same messaging app, for example. Or, if you want to switch to a video call, you have to make sure everyone has the right app installed. There are so many ways in which to communicate, so chances are that not everyone on your team uses the exact same apps. That’s why RingCentral is looking to make team messaging and collaboration easier with its new RingCentral Glip iOS and Android apps.

RingCentral Glip is the company’s messaging platform. The apps are supposed to improve on the platform by making it a mobile-first experience. It seamlessly integrates with RingCentral Office and helps people be productive outside of the office because they are both easily accessible and can contact coworkers without any problems. RingCentral has said that the apps are faster and higher performing than ever before, and make communication easy, no matter what kind of device the user is on.

These new apps also solve the issue of employees using different communication apps. They integrate with RingCentral’s other apps to make it easy to organize a conference call or an online meeting. RingCentral Glip users can also send messages that can include links, files, or task assignments, while retaining the option of switching to a call or a video call for a more in-depth conversation.

The Android app offers many features, including an improved search experience to help users locate people, teams, and specific message content more quickly; updated Shelf design to make files, tasks, notes, and links associated with a conversation easier to locate by simply tapping the “i” icon; the ability to mark a conversation as unread for follow up later. You do this by tapping and holding on a conversation name; improved formatting for Android tablets and landscape support; and support for split screen on Android Nougat (7.0).

Meanwhile the iOS version of the app also has several new features, including the ability to read PDFs and Microsoft Office documents directly in RingCentral Glip app; the ability to open and share documents in another app by tapping the Share button on the preview screen and picking a destination; support to sync iOS Contacts list— invitations can be sent to one person or in bulk via email or text message. You can also “favorite” a conversation by swiping left on a conversation and starring it to mark it as important, and can see the “What’s New” screen that keeps users informed of major new RingCentral Glip features. Finally, there is added landscape support for iPhone 6, iPhone 6S, iPad, and iPad mini.

Marco Casalaina, vice president of applications at RingCentral, explained how the news apps are going to make a difference in the mobile workforce by saying, “RingCentral is raising the bar on workplace productivity, transforming how people communicate and get work done from a single, collaborative communications hub.” He continued, “To better empower today’s mobile workforce, we’ve enhanced RingCentral Glip’s rich capabilities for the mobile platforms our customers depend on. Now, with enhanced speed, reliability, and collaboration functionality, our customers can be more productive no matter which mobile devices they choose to work from.”

Edited by Stefania Viscusi

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