Unified Communications Featured Article

Mitel Receives 2016 TMC Labs Innovation Award

September 26, 2016

Mitel, a provider of real time business, cloud and mobile communications, announced today that Internet Telephony Magazine has presented the company with a 2016 TMC Labs Innovation Award for MiTeam. Mitel helps businesses and mobile carriers connect, collaborate and provide innovative services to their customers. One of the ways they do this is through MiTeam, which is their team and social collaboration tool that supports how teams work and interact in our current mobile-first workplace.

Collaborating effectively in today’s workplace can be hard. Between different working hours, remote employees and the occasional lost email, it’s incredibly difficult to ensure that everyone is always on the same page. Add to those obstacles the fact that, because of mobile, there are so many different ways to reach people, and the process becomes even more difficult. There’s nothing quite like getting emails, instant messages, and phone calls at the same time, and wondering who to contact back first.

That’s where MiTeam comes in to play. Today’s workplaces are overwhelmed with different communications tools—email, chats, texts, phone calls and videoconferences, to name a few. Mitel created MiTeam in order to simplify and centralize all these different forms of communication. It does this by providing a workspace where groups can connect and collaborate, making project management much easier.

You may be wondering how MiTeam manages to make this happen, what with almost everyone being mobile these days. Taking this into consideration, it integrates with more than 50 SaaS platforms and can extend past the company walls to include mobile employees, partners and customers. What’s nice about it is that it offers a single window pane, which is available from any device, that lets users initiate instant chat sessions or video meetings, share screens, annotate documents and much more. The solution is available across Mitel's cloud and premises-based offerings.

Clearly, MiTeam’s goal is to make communicating easier for everyone involved in a company’s success, whether they’re in the office or not. So, it’s not really surprising that TMC’s Internet Telephony Magazine chose to honor Mitel with the 2016 TMC Labs Innovation Award.

“What we like about this solution is how well it provides numerous tools to an enterprise, allowing it to have the best of Slack, GoToMeeting, and other solutions but in a single application,” said TMCNet editors when announcing the winners. “Moreover, we love the focus on mobile-first as it applies to the millennial, mobile-first generation, and MiTeam could even be used as an enticement to attract the best talent to an organization.”

Edited by Maurice Nagle

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