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Unified Communications Week in Review: Broadview Networks, Cloud, ShoreTel and More

August 13, 2016

Happy Saturday! Unified Communications had a big week regarding the benefits of the cloud, empowering customers, the UCaaS market as a whole, and easing the overall adoption of UC. Now that it’s the weekend, let’s take a look back at these exciting last few days.

The week started off with TMC contributor Susan J. Campbell providing some excellent information on how cloud benefits extend well beyond cost savings. She points out that we tend to focus on the cost savings, flexibility and the opportunity to gain access to UC functionality that the typical small business couldn’t afford in a capital investment. There are, however, plethoras of other ways the cloud can be beneficial to your workforce. You can gain some insight into these benefits HERE.

Speaking of cost savings, though, Shoretel was just recognized by the annual Nemertes Research study as having the lowest total cost of operations for UC&C and IP telephony for both cloud and on-premises across all sized deployments. As TMC’s Michael Guta states, “ShoreTel's UC&C and IP telephony solutions allow businesses and their employees to communicate and collaborate anytime, anywhere and on any device with minimal demand on IT resources.” You can learn all about ShoreTel’s great cost savings HERE.

In other news, there was a real emphasis on empowering customers through UC this week. Broadview Networks’ new OfficeSuite UC Order Wizard is one step in the company’s goal of simplifying customer experience and easing the adoption of its cloud-based unified communication (UC) solution. The Order Wizard has proven to be incredibly effective because it allows for a lot of employee-customer interaction, among other features. For all the details, check out this article.

Continuing the trend of customer satisfaction, TMC’s Laura Stotler reported that hotels have begun adopting UC to improve customer engagement. Hotels are discovering that their customers would prefer to use UC and mobile devices and are transforming their operations to accommodate customer demand. You can find out how UC benefits customers and improves their overall hotel experience HERE.

While some exciting news has been highlighted here, that’s certainly not all that went on this week. Be sure to head to the Unified Communications homepage for all the updates, and come back next week for the latest insights. Have a great weekend!

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