Unified Communications Featured Article

OfficeSuite Order Wizard Empowers Customers and Eases UC Adoption

August 09, 2016

If you’re interested in all-inclusive cloud phone systems because they offer an affordable path to the latest technology, but are tired of the problems associated with getting them up and running, then you should get to know Broadview Networks’ new OfficeSuite UC Order Wizard. Broadview is a provider of cloud-based business communications and information technology services. They are dedicated to simplifying customer experience and easing the adoption of its cloud-based unified communication (UC) solution. One of the ways it accomplishes this facilitation is because OfficeSuite UC Order Wizard is a centralized online system. So, it allows for collaboration between customers, its technology partners and Broadview in order to quickly and easily install the new system.

OfficeSuite UC Order Wizard is effective because it allows for a lot of employee-customer interaction. With the Order Wizard, customers or their technology consultants can see an order through to its activation. Essentially, either party has the ability to validate orders; set up initial phone call routing even before the system is installed; format extensions and other UC settings; schedule installation and personalized training sessions; and set directory listings.

The company believes that this is an important feature in their system, because it empowers customers with the tools and features they need to have the best possible user experience. The Order Wizard has a simple structure, featuring an easy to use dashboard that allows OfficeSuite UC to be deployed faster and easier. This enables customers to “immediately realize their return on their investment of moving to a new unified communications system,” according to Stephen Farkouh, Broadview’s executive vice president of Information Systems.

“With the OfficeSuite Order Wizard, customers, partners and project managers collaborate more efficiently through direct connections and direct access to back-office provisioning systems,” said Chris Davis, VP of Operations at Cynergy Telecommunication Management. “This means that service details such as telephone numbers, extensions and user information that would otherwise be manually communicated via email, fax or telephone can now be electronically entered into Broadview Networks’ service delivery systems by whomever has it - customer, partner or Broadview project manager. This saves time, money and creates the end-user experience we want and our customers deserve.”

Edited by Maurice Nagle

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