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SkySwitch's New Contact Center as a Service Tool May Mean New Revenue Options

June 27, 2016

It's never enough to stick with current sources of revenue. Astute businesses will constantly be looking for new sources of revenue and new markets to provide for. SkySwitch recently proved this point by bringing out a new tool geared toward white label resellers that have sold either unified communications as a service (UCaaS) or hosted private branch exchange (PBX) tools. It's called Contact Center as a Service (CCaaS), and it's got a lot to offer.

SkySwitch CCaaS offers a complete, multi-tenant cloud-based solution with all the best bells and whistles of a full contact center, and provides it on a basis that makes it much more available for the everyday user. It's particularly easy for resellers to offer, which is especially useful for those who have previously sold other material.

Some parts are even specifically geared toward certain industries. SkySwitch's GymPhone, for example, combines a call center with industry-specific knowledge to give fitness center customers access to the best customer experience around. Plus, there's even an open application programming interface (API) to help ensure that other useful applications can be built in later. Third party customer relationship management (CRM) or enterprise resource planning (ERP) tools can be part of the mix, and that also adds to customer experience by letting contact center reps tap into customer records to address common problems.

Jayson Jones, who serves as SkySwitch's vice president of business development, commented “The value proposition makes it easy to sell these services. Business are realizing that by purchasing business platforms “as a service” they can enhance their operations to compete at the highest level. According to the research firm Exact, business that embrace the cloud achieve 25 percent additional revenue growth and more than double their profits compared to cloud skeptics . With the penetration of CRM systems forecasted to reach more than 50% of businesses in 2016, the demand for contact center solutions that marry business communications with customer data is not far behind. Offering the basic CCaaS delivers a new revenue stream for our resellers. Those that can leverage the open API and integrate it with other services can significantly enhance the offering and their bottom line.”

Contact centers are increasingly valuable tools, as they represent the front lines of a business and its contact with customers. Contact centers are where customers go for after-sales service, to address issues of quality, to get information about products, and more. Thus, having the right tools in place to help address those callers helps ensure that the business gets the best chance of return customers and can ensure a long-term cash flow, necessary to any business' continued health.

SkySwitch's new CCaaS system should help provide a lot of value not only for the businesses who will be buying it, but also for the resellers who will be helping get it in as many hands as possible.

Edited by Maurice Nagle

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