Resources from Unified Communications

Tech Mahindra to Use AGNITY Messaging, Voice for Remote Healthcare App

By Casey Houser
Contributing Writer

Tech Mahindra has developed its M-Health software to assist healthcare practitioners with their remote monitoring of patients. It recently announced that it has chosen AGNITY Global’s MobileCare to bring secure messaging and video connections to M-Health.

Tech Mahindra will connect to AGNITY’s cloud-based service through an application programming interface (API). Ultimately, this should make it easier for hospital officials to interact with patients in a number of home situations. Patients who have recently been discharged from a hospital or who experience the need for chronic care are expected to remain good candidates for use of M-Health and its new video feature.

The heads of these companies appear to be excited for this developing partnership. Ken Epps (News - Alert), the president of AGNITY, noted his company’s excitement to see its API put to use in this manner.

“We are delighted that a leading solution provider with the reputation and scale of Tech Mahindra has decided to use AGNITY’s open APIs to deliver secure clinical communications and video solutions to healthcare providers in its markets,” Epps remarked.

Recent research from Technavio predicts the growth of the remote healthcare market to $48.1 billion by 2019. Patient and practitioner demand for remote medicine and monitoring, it notes, has allowed some of the newest healthcare services to come to individuals in their homes. This affects many people who live in remote areas or others who would have a hard time making it to a care center for regular visits.

As was previously noted, many people who need chronic care fit into this category because of the necessity that their doctors review their conditions every several weeks or months. This can place a burden on patients because it demands their time and resources – often for routine maintenance. Now, as more healthcare devices connect to the Internet, vital signs and other patient information can easily make its way from the home to the doctor’s office in a secure channel.

Doctors can review that information and then pick up any details through secure chat and video made possible with products such as M-Health. With many patients connected to the Internet by cellular service or through broadband, the use of mobile and desktop applications should see widespread use among patients in these types of situations.

Furthermore, Tech Mahindra and AGNITY have acknowledged the ability for M-Health to be able to scale its operations when using AGNITY cloud services. The API attaches to messaging and video that is able to scale up and down according to customer need, so any expansion on Mahindra’s part can funnel back to AGNITY with ease.