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Unified Communications Week in Review: T-Systems, 8x8, Sangoma and Dialpad

April 30, 2016

Although it wasn’t the busiest week for the unified communications space, there were still some stories of note. Let’s take a look at the highlights.

First up, T-Systems, a division of global telecommunications company Deutsche Telekom, launched Dynamic Unified Communications (DUC) software in South Africa. This unified communications product is meant to address the need for management of multiple communications channels within a single interface. As such, it offers businesses a common graphical environment for all channels, including calling and instant messaging, while facilitating access to them via desktop and mobile devices.

Next, 8x8 was selected by international car rental services provider Auto Europe this week to roll out a company-wide, modern cloud communications system. The system is now being used to manage Auto Europe’s global office telephony and call centers across the U.S., Australia and Germany. In particular, Auto Europe has replaced its on-premises PBX equipment and home-grown call center solution with 8x8’s integrated, cloud-based Virtual Office (VO) and Virtual Contact Center (VCC).

In other news this week, Sangoma announced a new UC solution, PBXact Unified Communications. This fully featured business communications system offers more than the average PBX functionality, offering web conferencing and collaboration, CRM/Help Desk integration, and mobility/remote user integration, along with FoIP, IVR and a contact center feature set. Despite its vast feature set, the system can be up and running within 10 minutes thanks to a guided installation wizard and web interface for users. The system can support anywhere from 10 to 5,000 users, also offering a high availability cluster option to ensure exceptional performance.

Lastly, Denison University decided to upgrade its communications system this week, so it turned to the cloud-based Dialpad UC solution. Dialpad offers a full suite of tools for voice, text messaging and group interaction, while linking to popular productivity suites like Google Apps for Education and Office 365.

“Higher education is experiencing a period of unprecedented change as we shift from the old on-premises world to a digital workplace, and colleges and universities seeking to thrive, or even simply survive, in this environment must find new ways to support our community’s demand for high-quality, highly-personalized services that help faculty, staff, and students engage more effectively,” said Dena Speranza, chief information officer at Denison.

That about does it for this week in unified communications, but be sure to check out the main page for more news in the space.


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