Unified Communications Featured Article

Unified Communications Week in Review: Fonality, Fusion, Broadview Networks and Mitel

April 23, 2016

It was an interesting week for the unified communications space with a notable integration, a couple new product announcements and a guest article you don’t want to miss. Let’s take a look at the highlights.

First up this week, Fonality completed an integration with Intellinote, making the latter’s namesake solution accessible from within Fonality’s Heads Up Display (HUD). This added functionality, available to customers for $10 per month, puts Intellinote’s virtual spaces that allow groups and individuals to manage and track projects and tasks, as well as share and store documents, within HUD. The integration allows users to seamlessly switch between collaboration and real-time communications.

Next, cloud communications provider Fusion announced its Enterprise Cloud Contact Center Solution, Contact360. Developed with help from the recently acquired Technology for Business Corporation, this solution seamlessly integrates with Fusion’s proprietary cloud services platform. Contact360 is described as “living within” the Fusion360 platform, offering a complete view of “everything an enterprise contact center needs to succeed.”

In other news this week, Mitel also announced a new product offering. Dubbed Mitel MiTeam, this new solution focuses on mobile team collaboration, offering real-time, native integration designed to support the way teams work today. In other words, MiTeam is a collaboration offering that acknowledges the fact that many teams comprise people working from multiple locations and geographies. As such, the solution provides groups with the ability to connect and collaborate via real-time voice and video meetings, while making it easier to initiate instant messaging conversations, manage to-do lists, share screens and create customized works streams all in one application.

Finally, Broadview Networks’ SVP of marketing, Jeff Blackey shared five tips for ensuring a smooth transition to unified communications this week. These tips include:

  • Looking for an intuitive, user-centric solutions
  • Enlisting commitment and support from senior leadership
  • Reinforcing the top-down approach by sourcing bottom-up support and input
  • Preparing in advance to measure ROI
  • Thinking long-term when evaluating solutions

There’s a lot of great information and insight in the full article, which you should set some time aside to read, especially if your company is looking at shifting to unified communications in the near future.

That about does it for this week in unified communications, but be sure to check out the main page for more news in this space as it develops.

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