Resources from Unified Communications

BroadSoft Brings UC-One to iOS, Android, Chrome OS

By Rory Lidstone
Contributing Writer

BroadSoft (News - Alert) has made it a habit to expand its reach lately. Last month, the company made a move on the cloud contact center space through the acquisition of Transera (News - Alert). Now, BroadSoft is aiming to address the communications and collaboration needs of the mobile workforce with two new UC-One applications. Alongside these mobile apps, BroadSoft has also unveiled the UC-One Enterprise Portal, which enables IT admins and end users to manager UC-One services directly.

UC-One is BroadSoft’s suite of unified communications (UC) services. Combining enterprise PBX, HD voice and video, business directories, call logs, instant messaging and presence, one number service, and My Room conferencing and collaboration. These services are available across all supported platforms, which now include iOS and Android (News - Alert) mobile devices and machines that run Chrome OS.

UC-One Connect for Android and iOS is billed as a highly focused mobile-first messaging application for business users. The app is integrated with the enterprise directory, enabling mobile users to find and connect with colleagues easily.

UC-One Communicator, meanwhile, is BroadSoft’s fully featured UC client that provides user access to all UC-One Services from PCs, Macs, smartphones, tablets and now Chromebooks. UC-One Communicator for Chrome extends the platform to devices running Chrome OS with WebRTC voice and video, chat and collaboration tools like desktop and application sharing. The app also integrates with Google (News - Alert) Apps for Work.

Finally, UC-One Enterprise Portal allows enterprise end users and admins to manage UC-One Services without requiring service provider intervention. This app is tightly linked to the UC-One feature set, enabling user self-management, enterprise administration, and service provider configuration for quick and easy deployment and management of UC-One offerings from start to finish. The Portal also includes the tools needed to manage adds, moves, and changes for users and services, update FMC attributes, manage desktop device characteristics, and handle site configuration, monitoring, and analytics.

“As our recent global business survey confirmed, unified communications and mobility are becoming synonymous in order to meet the communications and collaboration needs of the increasingly mobile-first, geographically dispersed and millennial workforce,” said Taher Behbehani, chief digital and marketing officer at BroadSoft. “UC-One applications deliver true Fixed-Mobile Convergence (News - Alert) (FMC), as business users can, for example, start an IM Chat from their mobile device, escalate it to a call with a single click, then seamlessly move to a videophone or Chromebook and expand the session to a multiparty video conference.”