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Unified Communications Week in Review: UCaaS, Zycoo, Metaswitch and More

February 20, 2016

The Unified Communications Community was buzzing with news this week. As companies of all shapes and sizes begin to adopt UC solutions and appreciate the slew of features a deployment provides, the area is bustling with development, innovation and demand. With the weekend upon us, there is no better time than the present to take a look at the week that was: time for the Week in Review!

The community began the week with a report from Michelle Amodio the splash UCaaS is making. UCaaS is software-based communications delivered via the Internet, and West Unified Communications recently completed research illustrating how companies are using collaboration solutions. Everything you need to know is HERE.

At the recent ITEXPO, Executive Editor at TMC Paula Bernier sat down with Zycoo Sales Manager Amanda Liu. The two discussed innovation, and what to expect from the communications provider. Experience the full interview HERE.

GTT Vice President Stephen Levenson provided a guest column this week on the power of a UC deployment. Firms use unified communications to improve collaboration between partners, colleagues and of course, perspective customers. Levenson lays out how revenue and the customer experience can be greatly affected by calls not connecting, and it’s all right HERE.

Metaswitch announced the addition of Conferencing Edge to its Accession Suite. The addition provides the offering with video and web-based conferencing options, and as a result of the Zoom Video Communication platform users can participate in conferences of up to 50 people. Steve Anderson’s entire breakdown is HERE.

2016 has been quite busy for Mitel. A key player in the UC space, it has made several moves in recent years, from management changes to acquisitions. And, this week, Paula Bernier was able to have a dialogue with Mitel CMO Wes Durrow. The two discussed UC, APIs, mobility and more. The complete interview is HERE.

Remember to stop by early and often for all things unified communications. See you next week! 

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