Unified Communications Week in Review: Jabra, Avaya, and IHS
Welcome back to the Unified Communication Week in Review, where we’ll run down the week’s most important conferencing news. As the year comes to a close, we’ll see fewer and fewer big name releases and mergers, but more end-of-year reports and quarterly earnings. We analyzed some of those numbers this week, and also delivered our usual expert advice and commentary.
We kicked off the week with an IHS report covering third quarter revenue in PBX and UC. Writer Clayton Hamshar broke down the numbers for us: PBX enterprise phone systems are up, but the industry may be navigating rocky waters. Check out Clayton’s article for the full details, as well as his thoughts on what the report will mean in the immediate future.
Avaya and Plantronics, two brand names in the UC space, have renewed and expanded their contract for contact center integration. The companies will revamp their enmeshed interfaces and empower call center staffs with the latest Plantronics devices. Contributing Writer John Casaretto has all the details.
We’re rounding the week out with two articles from our Editor Susan Campbell. First, she delivered her usual insight by delineating between management and leadership. She jumped off a recent Jabra blog that made some waves in our circles. Check out Susan’s article for her full analysis, along with her rundown of management in UC spaces.
And finally, Susan ended our week of coverage with a look at, of all things, small talk. As it turns out, those awkward office check-ins may serve a pretty important purpose. I won’t steal the article’s thunder, because it contains an interesting and disruptive idea. Read through for a look at UC industry small talk and what it can do for employees, managers, and even customers.
That’s our week. Be sure to check in with Unified Communications early and often during the next (shortened) week. We’ll see you Monday with more of the industry’s hardest, most interesting news and commentary. Enjoy your weekend, and see you on the other side.