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IntelliCom Analytics Cites Demand for Mobility and Collaboration as Drivers for UC Adoption

September 29, 2015

Business communications research and analysis company IntelliCom Analytics has watched the industry go through significant changes over the years, as technologies, applications and delivery techniques have evolved. The company has watched the shift toward unified communications (UC) and convergence and has also witnessed changes in user demand as well as how business communications solutions are being implemented.

IntelliCom will be sharing that insight next week at the upcoming ITEXPO Anaheim 2015 event. Mark Ricca, principal and senior analyst at the firm, will be moderating two panel sessions covering some very hot topics within the communications space. “Pitfalls to Avoid When Choosing and Deploying a Mobility Solution” will offer practical guidance for organizations trying to deal with the complexities required to properly support mobility and the burgeoning BYOD trend.

“Maximizing the ROI of NFV/SDN” will get into the nuts and bolts of the benefits of virtualization and a software-centric approach to architecting networks. This session will look at the tangible benefits of these approaches for both service providers and their customers, as well as discuss the technologies and theories behind them.

According to Ricca, the industry has reached an inflection point when it comes to UC adoption, driven by aging legacy communications systems and a need for organizations to collaborate efficiently no matter where workers happen to be located or which device they might be using. Proper use of collaboration tools can yield productivity increases along with a more satisfying work environment overall.

The cloud is obviously an important part of most business communications solutions today, although it can also be confusing for decision makers. “At IntelliCom Analytics we’re using some cloud-based applications, and have recommended them to clients, when and where appropriate,” said Ricca. “Cloud, premise and hybrid solutions all have their ‘pros and cons,’ and one size doesn’t fit all.  The major benefit is that users have more viable options.” He added that the demand for increased options has lead to advances in collaboration, productivity and security among today’s business communications solutions. The demand for improved mobility, video features and business continuity is also fueling change and growth in the market.

Edited by Stefania Viscusi

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