Unified Communications Featured Article

Gartner Places Star2Star in Magic Quadrant for Unified Communications

September 10, 2015

With unified communications (UC), organizations can bring many of their resources together and make it available to their employees, partners and even customers. As mobile technology continues to increase its presence in our personal and work lives, service providers are delivering Unified Communications as a Service (UCaaS) that can be accessed from anywhere with more reliability. To highlight companies that are delivering quality UCaaS, Gartner places these organizations in its Magic Quadrant, and Star2Star was recently recognized for its solutions.

Gartner placed Star2Star Communications in its Magic Quadrant for Unified Communications as a Service (UCaaS) report, identifying it as one of 20 vendors in the worldwide UCaaS marketplace. The purpose of the Gartner report is to provide a qualitative analysis into a market and its direction, maturity and participants. The firm performs research not only on UCaaS, but virtually every IT sector in the world.

One of the biggest concerns for many companies looking to migrate to the cloud is reliability. While the technology has improved dramatically in the past couple of years, Star2Star has achieved 100 percent network uptime since 2011, and its system consistently delivers 99.999 percent reliability. This has resulted in one of the highest long-term customer retention rates in the industry at 99.85 percent from the more than 200,000 business users at tens of thousands of locations globally.

This type of reliability ensures businesses can always access the resources they need with the Star2Star cloud UC solution. The cloud-based services are hosted in data centers with redundant power, redundant Internet connectivity and strict security measures. The centers contain servers for cloud-based voice mail, audio conferencing, auto-attendants, and other system features.

They include:

  • Auto attendants, call queues, and ring groups,
  • Best-in-class multiple location operation; call centers and hunt groups can span multiple office locations,
  • Remote (off-campus) phones and PC, Mac, and iPhone-based softphones operate the same way as local extensions,
  • System-wide conference calling with optional password protection,
  • Find Me/Follow Me roaming keeps users reachable, even outside of the building,
  • Dynamic line allocation reduces monthly costs; line bursting adds additional lines on the fly when needed for overflow traffic, and
  • Simple, easy-to-use interface for end users; easy Web-based configuration for system managers.

“Many of the other companies in the MQ report are industry giants,”  said Norman Worthington, CEO of Star2Star. “We believe we’ve proven that our solution is competitive with offerings from companies many times our size,” he continued.

Edited by Dominick Sorrentino