Unified Communications Week in Review: Vonage, Verizon, VOSS, Tata, Cisco
With story headline verbiage such as ‘Enhances,’ ‘Steps Up,’ ‘Releases,’ ‘Extends’ and even ‘Lights a Fire in Customers’ Hearts,’ this week has been all about unified communications (UC) companies shooting for the moon. Let’s talk about how they plan to get there in the week in review.
Starting with ‘Enhances.’ Vonage is a commercial Voice over IP (VoIP) network and SIP company that provides telephone service via a broadband connection, but you may know them for their commercials, or by their name, which is a play on their motto "Voice-Over-Net-AGE." The company announced this week that is has acquired SimpleSignal, which offers cloud-based telecommunications systems for businesses, and is a leading provider of Unified Communications-as-a-Service (UCaaS) and collaboration solutions for small and medium businesses (SMBs).
The acquisition will give Vonage more than just additional UCaaS features and services. SimpleSignal has a very strong nationwide network of indirect channel partners that could help make Vonage one of the largest organizations in the UCaaS sector. Joe Rizzo has the details.
Now for ‘Steps Up.’ Verizon is driving expansion in its Unified Communications & Collaboration as a Service (UCCaaS) operations, bringing in several new tools. Among these new tools is the Cisco Collaboration Meeting Room system, a cloud-based tool that allows businesses to make easy contact from any video device that can handle the basic standards involved. Verizon also expects to offer cloud-based contact center systems to drive a better customer experience in the contact center, and these systems can likewise be integrated with UCCaaS tools. Steve Anderson talks more about how Verizon plans to step up its UC ambitions, here.
On to ‘Releases.’ VOSS Solutions unveiled its latest version of the VOSS-4-UC management platform to give industries across many different verticals specific tools to address their segment. The VOSS UC management platform is designed for UC services and applications with a comprehensive toolset that allows its customers to create a communications architecture that can be designed, deployed and operated, in the public and private cloud, the benefits of which are explained, HERE.
‘Extends.’ What does the future hold for Unified Communications? Is the forecast cloudy—minus, the meatballs—or should we expect hardware to make a comeback? Whether the enterprise chooses an on-premises solution or strictly software-based, it must be interoperable and customizable to meet the firm’s need. Tata has announced three new additions to its unified communications portfolio: the InstaCC Global, Click2RTC and Hosted Lync help. Maurice Nagle has the details.
Las but not least, ‘Lights a Fire in Customers’ Hearts.’ With Cisco Spark, users can create virtual meeting rooms as needed, and bring in teammates to join in the action taking place therein. Getting in on Cisco Spark is as easy as downloading an app from an app store or proceeding to a website to start up a Cisco Spark room around a desired topic. From here, a host of functions become available, and sparks fly.
And that’s a wrap! Check in with us next week for news you need in the ever-expanding UC universe.