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Masergy Releases Cloud-Based Analytics for Enterprise Unified Communications

September 09, 2014

Ensuring your unified communications (UC) system is running at full speed is a key component of its ongoing use. While no company wants its UC system to experience periods of downtime, often VoIP and UC quality issues can be hard to pin down, much less to resolve.

To address this issue, Masergy announced the release of its Unified Communications as a Service (UCaaS) Analyst, a cloud-based analytics solution for performance metrics.

“Real-time analytics are critical for enterprises to identify and rapidly resolve business communication issues,” explained Tim Naramore, Masergy’s chief technology officer. “Masergy’s UCaaS Analyst gives customers visibility into essential data for strategic business planning and growth.”

According to the company, IT teams can use the solution to improve resolution time for UC problems. UCaaS Analyst is accessible with Masergy’s Intelligent Service Control (ISC) application. The application reportedly uses WAN infrastructure to provide UC performance visibility.

“Masergy’s UCaaS Analyst provides great insight into our voice network across the enterprise,” said Matt Patterson, IT infrastructure manager at Panavision, a manufacturer of high-precision camera systems and Masergy customer. “The ability to check relevant call logs and view real-time performance statistics helps us resolve issues in a timely manner and improve overall performance at our branch offices.”

UCaaS enables IT departments to monitor endpoints for all subscribed users and services; manage, filter and analyze data into actionable insights; and locate call data records via the solution’s search engine. UCaaS Analyst is cloud-based and available free of charge to all Masergy’s unified communication customers. 

According to Infonetics Research, business adoption of VoIP services will grow at a rate of 7 percent through to 2017. While VoIP adoption rates remain steady, improvements in performance and the ability to identify problems could affect adoption rates among businesses. The Federal Communications Commission (FCC) estimates only 15 percent of business voice lines are using VoIP.

Edited by Stefania Viscusi

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